191

CHEVELEY PARK MEDICAL CENTRE PATIENT SURVEY 2014

(A) APPOINTMENTS AT YOUR GP SURGERY(Q1) When did you last see a GP at this Surgery?

  73%
  12%
  13%
  0%
  2%

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(Q2) How do you normally book appointments to see a GP or Nurse at the Surgery? (please tick all that apply)

  28%
  90%
  1%
  0%

(B) GETTING THROUGH ON THE PHONE(Q3) In the past 6 months how easy have you found the following?(1) Getting thorugh on the phone

  40%
  42%
  9%
  4%
  2%
  3%

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(2) Speaking to a Doctor on the phone

  24%
  22%
  2%
  0%
  38%
  14%

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(3) Speaking to a Nurse on the phone

  10%
  10%
  0%
  0%
  65%
  15%

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(4) Obtaining test results by phone

  28%
  12%
  2%
  0%
  44%
  14%

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(5) Booking a GP appointment online

  8%
  6%
  0%
  1%
  72%
  13%

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(C) SEEING A DOCTOR(Q4) Think about the last time you tried to see a Doctor fairly quickly. Were you able to see a Doctor on the same day or in the next two weekdays that the Medical Centre was open?

  90%
  5%
  4%

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(Q5) In the past 6 months, have you been able to book ahead for an appointment with any Doctor? (by 'booking ahead' we mean booking an appointment more than two weekdays in advance)

  60%
  4%
  5%
  25%
  6%

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(D) ARRIVING FOR YOUR APPOINTMENT(Q6) How easy do you find getting into the building at the Surgery?

  75%
  17%
  2%
  6%

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(Q7) How clean is the Surgery?

  86%
  7%
  0%
  0%
  7%

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(Q8) In the Reception area, can other patients overhear what you say to the Receptionist?

  86%
  5%
  1%
  1%
  7%

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(Q9) How helpful do you find the Receptionists at the Surgery?

  88%
  5%
  0%
  0%
  7%

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(Q10) How long after your appointment time do you normally wait to be seen?

  15%
  28%
  47%
  2%
  0%
  1%
  7%

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(E) SEEING THE DOCTOR YOU PREFER(Q11) How often do you see the Doctor you prefer?

  33%
  23%
  1%
  37%
  6%

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(F) OPENING HOURS(Q12) How satisfied are you with the opening hours of the surgery?

  82%
  9%
  2%
  7%

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(Q13) As far as you know is the Surgery open.....(1) Before 8am?

  6%
  58%
  0%
  25%
  11%

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(2) At Lunchtime?

  56%
  8%
  3%
  18%
  15%

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(3) After 6.30?

  9%
  33%
  20%
  25%
  13%

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(4) On Saturdays?

  15%
  27%
  17%
  28%
  13%

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(5) On Sundays?

  2%
  51%
  2%
  30%
  15%

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(Q14) Would you like the Surgery open at additional times?

  36%
  48%
  16%

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(G) SEEING A DOCTOR AT THE GP SURGERY OR HEALTH CENTRE(Q15) The last time you saw a GP at the Surgery how good was the GP at each of the following?(1) Giving you enough time

  71%
  19%
  2%
  0%
  0%
  1%
  7%

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(2) Listening

  72%
  17%
  2%
  0%
  0%
  0%
  9%

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(3) Explaining tests and treatments

  65%
  17%
  3%
  0%
  0%
  6%
  9%

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(4) Involving you in decisions about your care

  63%
  19%
  3%
  0%
  0%
  6%
  9%

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(5) Treating you with care and concern

  69%
  22%
  1%
  0%
  0%
  0%
  8%

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(6) Taking your problems seriously

  70%
  20%
  1%
  0%
  0%
  0%
  9%

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(H) SEEING A PRACTICE NURSE AT THE GP SURGERY OR HEALTH CENTRE(Q16) How easy is it for you to get an appointment with a Practice Nurse at the Surgery?

  34%
  47%
  3%
  0%
  12%
  4%

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(Q17) Last time you saw a Practice Nurse at the Surgery, how good did you find the Practice Nurse at each of the following?(1) Giving you enough time

  76%
  11%
  0%
  0%
  0%
  7%
  6%

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(2) Listening

  74%
  10%
  1%
  0%
  0%
  6%
  9%

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(3) Explaining tests or treatments

  70%
  12%
  1%
  0%
  0%
  9%
  8%

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(4) Involving you in decisions about your care

  65%
  14%
  1%
  0%
  0%
  11%
  9%

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(5) Treating you with care and concern

  72%
  12%
  0%
  0%
  0%
  7%
  9%

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(6) Taking your problems seriously

  72%
  12%
  0%
  0%
  0%
  7%
  9%

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(I) YOUR OVERALL SATISFACTION(Q18) In general, how satisfied are you with the care you get at the Surgery?

  85%
  9%
  0%
  0%
  6%

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(Q19) Would you recomment the Surgery to someone who has just moved to your local area?

  85%
  7%
  2%
  0%
  0%
  0%
  6%

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(J) PLANNING YOUR CARE(Q20) Have you had discussions in the past 12 months with a GP or Nurse about how best to deal with your health problems or regarding concerns or worries?

  64%
  28%
  8%

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(Q21) Do you think that having discussions with your GP or Nurse has helped improve how you manage your health problems?

  46%
  23%
  3%
  4%
  24%

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(K) PRESCRIPTIONS(Q22) Do you have medications on repeat prescription?

  66%
  24%
  10%

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(Q23) How do you usually request these?

  6%
  3%
  60%
  8%
  1%

(Q4) Do you have a nominated pharmacy for your prescriptions to be sent electronically?

  20%
  42%
  38%

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(L) SOME QUESTIONS ABOUT YOU(Q25) Which of these best describes what you are doing at present? (tick the main one only)

  30%
  16%
  1%
  0%
  3%
  34%
  3%
  2%
  3%
  8%

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(Q26) If you need to see a GP at your Surgery or Health Centre during your typical working hours, can you take time away from your work to do this?

  42%
  18%
  40%

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(Q27) Do you have any of the following conditions. Please include problems due to old age. (Please tick all that apply)

  7%
  0%
  16%
  0%
  7%
  27%
  39%

(Q28) Do you have carer responsibilities for anyone in your household with a long-standing health problem or disability?

  7%
  78%
  15%

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COMMENTSWhat do you feel the Practice does well?

Is there anything that could be improved?

Any other comments?

Thank you for taking the time and honesty in completeing the questionnaire. Your views and comments will be taken into consideration to improve the services and facilities we provide.