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Sandy Lane Surgery Patient Survey 2014/15

APPOINTMENTS AT THE SURGERY

When did you last see a doctor/nurse at the surgery?

  76%
  11%
  12%
  0%

Which of the following methods would you prefer to use to book an appointment at the surgery?

  30%
  59%
  0%
  30%
  0%

Which type of consultation do you prefer?

  6%
  93%

OPENING HOURS

How satisfied are you with the opening hours at the surgery?

  53%
  29%
  7%
  1%
  1%
  6%

Would you like the surgery open at additional times?

  37%
  53%
  10%

If yes, what times?

GETTING THROUGH ON THE PHONE

In the past 6 months how easy have you found getting through on the phone?

  7%
  16%
  47%
  15%
  12%
  3%

In the past 6 months how easy have you found speaking to the doctor on the phone?

  51%
  16%
  16%
  5%
  2%
  10%

In the past 6 months how easy have you found speaking to a nurse on the phone?

  74%
  6%
  7%
  4%
  0%
  9%

In the past 6 months how easy have you found obtaining tests results by phone?

  55%
  15%
  18%
  1%
  0%
  11%

ONLINE ACCESS

Are you registered for EMIS ACCESS (access to the surgery online for prescriptions/appointments)

  30%
  66%
  4%

If you have signed up to this service how useful have you found it?

  17%
  8%
  1%
  0%
  0%
  0%
  74%

Have you experienced any difficulties with our online services? Please briefly outline

OBTAINING TEST RESULTS

We have recently introduced SMS text messaging for test results

Have you received a text informing you of your results?

  17%
  73%
  10%

How useful did you find this?

  14%
  1%
  1%
  0%
  0%
  84%

BOOKING AN APPOINTMENT WITH A DOCTOR

Last time you tried to book ahead were you able to get an appointment with a doctor more than 2 weekdays in advance?

  63%
  26%
  11%

How often do you see the doctor you prefer?

  20%
  19%
  27%
  7%
  19%
  8%

Think about the last time you tried to see a doctor fairly quickly. Were you able to see a doctor on the same day or in the next two weekdays that the surgery was open?

  71%
  20%
  9%

If you weren't able to be seen during the next 2 weekdays that the surgery was open, why was that? Please tick all the areas that apply.

  25%
  2%
  6%
  0%
  1%

THINKING ABOUT THE SURGERY BUILDING

How easy do you find getting into the building at the surgery?

  80%
  12%
  3%
  0%
  5%

How clean is the GP surgery?

  82%
  15%
  0%
  0%
  3%

Please indicate your response to each of the statements below:

You are able to get a seat in the waiting room

  76%
  19%
  0%
  0%
  1%
  4%

You feel that you receive a professional and friendly welcome at reception

  61%
  28%
  3%
  1%
  1%
  6%

The reception staff are as helpful as you think they should be when dealing with general enquiries(not appointment bookings)

  61%
  23%
  6%
  0%
  4%
  6%

The information provided by the reception staff is useful

  56%
  28%
  6%
  0%
  5%
  5%

SEEING A DOCTOR AT THE SURGERY

Please give your response to the following statements

The doctor gives you enough time

  61%
  28%
  7%
  0%
  0%
  4%

The doctor asks about your symptoms?

  73%
  16%
  4%
  0%
  0%
  7%

The doctor listens to you no matter how busy (s)he is?

  69%
  20%
  5%
  1%
  0%
  5%

The doctor takes your problems seriously

  75%
  17%
  2%
  0%
  0%
  6%

The doctor knows what the best treatment is for you

  62%
  26%
  3%
  0%
  2%
  7%

The doctor involves you in decisions about your care

  66%
  21%
  3%
  1%
  2%
  7%

The doctor treats with you courtesy and respect

  80%
  15%
  0%
  0%
  0%
  5%

The doctor makes the right diagnosis (in your opinion)

  58%
  30%
  2%
  0%
  3%
  7%

The doctor treats you as you would wish when giving you a physical examination

  77%
  12%
  0%
  0%
  4%
  7%

Did you have confidence and trust in the doctor you saw?

  84%
  10%
  1%
  5%

SEEING A PRACTICE NURSE AT THE SURGERY

Please give your response to the following statements

The nurse gives you enough time

  67%
  13%
  2%
  0%
  7%
  11%

The nurse asks about your sypmtoms

  59%
  15%
  1%
  0%
  13%
  12%

The nurse listens to you no matter how busy (s)he is

  60%
  16%
  4%
  0%
  9%
  11%

The nurse explains tests and treatments

  62%
  14%
  5%
  0%
  8%
  11%

The nurse involves you in decisions about your care

  55%
  15%
  5%
  0%
  14%
  11%

The nurse treats you with care and concern

  69%
  14%
  0%
  0%
  7%
  10%

The nurse treats you as you would wish when giving you a physical examination

  64%
  10%
  0%
  0%
  14%
  12%

OTHER HEALTH SERVICES

In the last 12 months have you used any of the health services below instead of using similar services which may be available at the surgery?

Please tick all that apply

  19%
  8%
  18%

YOUR OVERALL SATISFACTION

How likely are you to recommend our GP surgery to friends and family if they needed similar care or treatment?

  58%
  32%
  1%
  0%
  1%
  0%

Can you tell us why you gave that response?

Do you feel you are treated with respect and dignity while you are in the surgery?

  80%
  15%
  0%
  5%

Which of the following do you use to find out information about the surgery?

  46%
  45%
  2%
  15%
  5%

SOME QUESTIONS ABOUT YOU

The following questions will help us to see how experiences vary between different groups of the population. We will keep your answers completely confidential.

Are you male of female?

  37%
  57%
  6%

What is your ethnic group?

  94%
  0%
  1%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  5%

How old are you?

  0%
  14%
  24%
  47%
  11%
  4%

Thank you for taking the time to complete this survey.