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We would be grateful if you would complete this survey about your doctor and general practice. They want to provide the highest standard of care. A summary from this survey will be fed back to them to help them identify areas for improvement. Your opinions are very valuable. Please answer ALL the questions you can. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers. Thank you.

About Your Visit to the GP

How good was the GP at

Q1 Being polite and considerate?

  69%
  23%
  3%
  1%
  0%
  4%

Results chart

Q2 Listening to you?

  62%
  28%
  5%
  1%
  0%
  4%

Results chart

Q3 Assessing your medical condition?

  53%
  33%
  8%
  1%
  0%
  5%

Results chart

How good was the GP at:

Q4 Explaining your condition and treatment?

  53%
  32%
  8%
  1%
  0%
  6%

Results chart

Q5 Involving you in decisions about your care?

  53%
  31%
  9%
  0%
  0%
  7%

Results chart

Q6 Providing or arranging treatment for you?

  48%
  31%
  7%
  1%
  0%
  3%
  10%

Results chart

Q7 Did you have confidence that the GP is honest and trustworthy?

  80%
  10%
  0%
  1%
  9%

Results chart

Please enter the name of the GP/Nurse you recently saw and add any additional comments:

About Receptionists and Appointments

Q8 How helpful do you find the receptionists at your GP practice?

  74%
  18%
  2%
  1%
  5%

Results chart

Q9 How easy is it to get through to someone at your GP practice on the phone?

  35%
  45%
  11%
  4%
  0%
  0%
  5%

Results chart

Q10 If you need to see a GP urgently, can you normally get seen on the same day?

  63%
  10%
  21%
  6%

Results chart

Q11 How important is it to you to be able to book appointments ahead of time in your practice?

  85%
  11%
  4%

Results chart

Q12 How easy is it to book ahead in your practice?

  21%
  43%
  14%
  4%
  1%
  5%
  12%

Results chart

Q13 Which of the following methods would you prefer to use to book appointments at your practice? (please X all boxes that apply)

  33%
  83%
  31%
  0%

Thinking of your most recent consultation with a doctor or nurse

Q14 Did you use the self check in facility on your last visit to the practice?

  51%
  28%
  16%
  5%

Results chart

Q If no, why did you choose not to use the self check in?

Q15 How long did you wait for your consultation to start?

  13%
  40%
  28%
  5%
  3%
  11%

Results chart

Q16 How do you find the wait times in the practice?

Q17 Is your GP practice currently open at times that are convenient to you?

  75%
  12%
  13%

Results chart

Q18 Which of the following additional opening hours would make it easier for you to see or speak to someone? (please X all boxes that apply)

  9%
  11%
  16%
  13%
  7%
  6%

Q19 Are you aware our Sedgefield Practice is open on a Saturday morning between 0800 and 1200 for all patients of Dr Jones and Partners?

  53%
  22%
  25%

Results chart

If you haven’t seen a nurse in the last 6 months please go to Q25. How good was the Nurse you last saw at:

Q20 Putting you at ease?

  45%
  9%
  1%
  0%
  0%
  45%

Results chart

Q21 Listening to you?

  41%
  10%
  0%
  0%
  0%
  49%

Results chart

Q22 Explaining your condition and treatment?

  38%
  13%
  3%
  0%
  0%
  46%

Results chart

Q23 Involving you in decisions about your care?

  33%
  13%
  2%
  0%
  0%
  4%
  48%

Results chart

Q24 Providing or arranging treatment for you?

  33%
  13%
  2%
  0%
  0%
  5%
  47%

Results chart

Thinking about the care you get from your doctors and nurses overall, how well does the practice help you to:

Q25 Understand your health problems?

  66%
  9%
  2%
  0%
  23%

Results chart

Q26 Cope with your health problems

  62%
  10%
  3%
  2%
  23%

Results chart

Q27 Keep yourself healthy

  53%
  14%
  3%
  5%
  25%

Results chart

Q28 Overall, how would you describe your experience of your GP surgery?

  31%
  41%
  17%
  4%
  0%
  0%
  7%

Results chart

It will help us to understand your answers if you could tell us a little about yourself

Q29 Are you ?

  37%
  60%
  3%

Results chart

Q30 How old are you?

  0%
  34%
  34%
  23%
  4%
  5%

Results chart

Q31 Do you have a long-standing health condition?

  58%
  34%
  5%
  3%

Results chart

Q32 What is your ethnic group?

  97%
  0%
  0%
  0%
  0%
  0%
  3%

Results chart

Q33 Which of the following best describes you?

  43%
  4%
  1%
  7%
  4%
  28%
  0%
  13%

Results chart

Finally, please add any other comments you would like to make about your GP practice:

GPAQ-R © 2013 is reproduced with the kind permission of the University of Manchester & University of Cambridge. GPAQ incorporates the Primary Care Assessment Survey (PCAS); with permission from Dr Dana Gelb Safran creator of PCAS. www.gpaq.info