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We would be grateful if you would complete this survey about your general practice. Your doctors want to provide the highest standard of care. Feedback from this survey will help them to identify areas that may need improvement. Your opinions are very valuable.

Our patient participation group chose getting an appointment, clinical care and reception issues as the priority areas for this survey.

To join the group email your contacts to wor-pct.ridgewaysurgery@nhs.net

Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers.

Thank you.

About Receptionists and Appointments

Q1 How helpful do you find the receptionists at your GP practice?

  63%
  27%
  5%
  1%
  0%
  4%

Q2 How easy is it to get through to someone at your GP practice on the phone?

  6%
  40%
  29%
  19%
  0%
  1%
  5%

Q3 How easy is it to speak to a doctor or nurse on the phone at your GP practice?

  5%
  21%
  17%
  13%
  3%
  34%
  7%

Q4 If you need to see a GP urgently, can you normally get seen on the same day?

  79%
  9%
  8%
  4%

Q5 How important is it to you to be able to book appointments ahead of time in your practice?

  92%
  5%
  3%

Q6 How easy is it to book ahead in your practice?

  15%
  43%
  20%
  15%
  1%
  1%
  5%

Q7 How do you normally book your appointments at your practice? Please tick all boxes that apply.

  46%
  79%
  4%
  0%

Q8 Which of the following methods would you prefer to use to book appointments at your practice? Please tick all boxes that apply.

  30%
  84%
  40%
  0%

Thinking of your most recent consultation with a doctor or nurse

Q9 How long did you wait for your consultation to start?

  3%
  16%
  27%
  18%
  31%
  0%
  5%

Q10 How do you rate this?

  12%
  15%
  17%
  25%
  19%
  4%
  0%
  8%

How good was the last GP you saw at each of the following?

(If you haven’t seen a GP in your practice in the last 6 months, please go to Q17)

Q11 Giving you enough time

  69%
  22%
  3%
  0%
  1%
  0%
  5%

Q12 Listening to you

  76%
  19%
  0%
  0%
  0%
  0%
  5%

Q13 Explaining tests and treatments

  62%
  28%
  2%
  0%
  0%
  2%
  6%

Q14 Involving you in decisions about your care

  61%
  21%
  2%
  0%
  0%
  6%
  10%

Q15 Treating you with care and concern

  64%
  24%
  2%
  0%
  0%
  1%
  9%

Q16 Did you have confidence and trust in the GP you saw or spoke to?

  85%
  8%
  0%
  0%
  7%

If you know the name of the GP you last saw, please write it here:

How good was the last nurse you saw at each of the following?

(If you haven’t seen a nurse in your practice in the last 6 months, please go to Q23)

Q17 Giving you enough time

  61%
  21%
  1%
  0%
  1%
  0%
  16%

Q18 Listening to you

  59%
  19%
  4%
  0%
  0%
  0%
  18%

Q19 Explaining tests and treatments

  53%
  21%
  4%
  0%
  0%
  6%
  16%

Q20 Involving you in decisions about your care

  46%
  20%
  5%
  0%
  0%
  13%
  16%

Q21 Treating you with care and concern

  54%
  23%
  5%
  0%
  0%
  1%
  17%

Q22 Did you have confidence and trust in the nurse you saw or spoke to?

  71%
  12%
  1%
  0%
  16%

If you know the name of the nurse you last saw, please write it here:

Q23 Overall, how would you describe your experience of your GP surgery?

  37%
  34%
  15%
  7%
  0%
  1%
  6%

Q24 Would you recommend your GP surgery to someone who has just moved to your local area?

  70%
  22%
  2%
  3%
  0%
  3%

It will help us to understand your answers if you could tell us a little about yourself

Q25 Are you?

  31%
  66%
  3%

Q26 How old are you?

  0%
  17%
  37%
  30%
  13%
  3%

Q27 Do you have a long-standing health condition?

  62%
  34%
  1%
  3%

Q28 What is your ethnic group?

  97%
  0%
  0%
  0%
  0%
  0%
  3%

Q29 Which of the following best describes you?

  44%
  1%
  0%
  2%
  5%
  44%
  0%
  4%

Finally, please add any other comments you would like to make about your GP practice: