10

Dear Patient,

Many thanks for agreeing to take this short survey to help our practice understand how we can improve our services. This questionnaire is reviewing improvements made after our 2013-2014 questionnaire based on patient feedback.

Please answer all of the questions and click 'Send Survey' when you are done.

ABOUT THE PRACTICE AND APPOINTMENTS:

Q1. Your level of satisfaction with the practice's opening hours?

  0%
  0%
  0%
  10%
  90%

Results chart

Q2. Opportunity of speaking to a doctor on the telephone when necessary?

  0%
  0%
  10%
  20%
  70%

Results chart

Q3. Availability of early and late appointments?

  0%
  0%
  10%
  50%
  40%

Results chart

Q4. Length of time waiting in the practice to see the GP or Nurse?

  0%
  0%
  20%
  20%
  60%

Results chart

Q5. How well are you informed if a GP or Nurse is running late with their appointments?

  0%
  10%
  40%
  30%
  20%

Results chart

Q6. Your level of satisfaction with your GP or Nurses starting your consultation on time?

  0%
  10%
  20%
  20%
  50%

Results chart

Q7. Have you ever requested a late evening appointment after 6pm?

  0%
  100%

Results chart

ABOUT OUR COMMUNICATION WITH PATIENTS:

Q8. Information within the practice on staff members and your clinicians?

  0%
  10%
  10%
  10%
  70%

Results chart

Q9. Patient notice boards and information available?

  0%
  10%
  10%
  20%
  60%

Results chart

Q10. The opportunity for making compliments or complaints to this practice about it service and quality of care?

  10%
  10%
  0%
  10%
  70%

Results chart

Q11. How would you rate our website since it has been re-launched?

  0%
  0%
  10%
  20%
  70%

Results chart

ABOUT THE STAFF:

Q12. The manner in which you are treated by the reception staff?

  10%
  0%
  20%
  40%
  30%

Results chart

Q13. There is a regular team of GP's that are available at Budbrooke that provide a consistent service to you?

  0%
  0%
  10%
  10%
  80%

Results chart

A COUPLE MORE QUESTIONS;

Q14. The information provided by this practice about how to prevent illness and stay healthy (eg alcohol use, health risks of smoking, diet habits etc) Was..?

  0%
  0%
  20%
  30%
  50%

Results chart

Q15. The availability and administration of reminder systems for ongoing health checks and chronic disease management is...

  0%
  10%
  10%
  0%
  80%

Results chart

Q16. Would you like more text messages to inform you of services, questionnaires, results?

  70%
  30%

Results chart

Q17. Would you like to be able to see your medical records on line?

  90%
  10%

Results chart

Q18. My overall satisfaction with this general practice is..?

  0%
  0%
  10%
  10%
  80%

Results chart


To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

  0%
  100%

Results chart

What age are you?

  0%
  10%
  0%
  20%
  20%
  50%
  0%
  0%
  0%
  0%

Results chart

What is the ethnic background with which you most identify?

  90%
  0%
  0%
  0%
  10%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%

Results chart

How would you describe how often you come to the practice?

  50%
  20%
  30%

Results chart

Many thanks for your time in answering the questions on this survey.