North Hill Medical Group

Patient Survey Autumn 2014

Are you

Male

Female

Your age

Under 16

17-24

25-34

35-44

45-54

55-64

65-74

75-84

Over 84

Have you ever completed one of our surveys before?

Yes

No

ACCESSING YOUR GP SERVICES

Q1. Which is your usual GP Surgery?

North Hill

West Bergholt

Nayland

Q2. When did you last see or speak to a GP or Nurse from your surgery?

In the past 3 months

Between 3 and 6 months ago

Between 6 and 12 months ago

More than 12 months ago

I have never seen a GP or Nurse from my surgery

Q3. How helpful do you find the receptionists at your usual surgery?

Very helpful

Fairly helpful

Not very helpful

Not at all helpful

Q4. Do you know how test results are communicated?

Yes

No

Never had any tests

Q5. Do you make use of any of the following Extended Services provided by the practice?

a. Travel Clinic

Yes

No

N/A

b. Midwife/Ante natal Care

Yes

No

N/A

c. Child health/Immunisations

Yes

No

N/A

d. Woman's Health Advice (including smears, etc)

Yes

No

N/A

e. Diabetes Clinic

Yes

No

N/A

f. Asthma and Chronic Obstructive Pulmonary Disease clinics

Yes

No

N/A

g. Warfarin Management

Yes

No

N/A

h. Healthy Living/Lifestyle Advice

Yes

No

N/A

i. Stop Smoking Advice

Yes

No

N/A

j. Care of the Over-75 Housebound Elderly

Yes

No

N/A

MAKING AN APPOINTMENT

Q6. How did you book your last appointment

In person

By phone

Using the website

Q7. Last time you booked an appointment was the time of the appointment satisfactory

Yes

No

Q8. When you last made a routine appointment were you able to see the GP or nurse within the next two weeks

Yes

No

Q9. If you could not get an appointment at the time you wanted, what did you do?

Went to the appointment I was offered

Got an appointment for a different day

Had a consultation over the phone

Went to A&E / a walk-in centre

Saw a pharmacist

Decided to contact my surgery another time

Didn't see or speak to anyone

Q10. Did you know that patient appointments are a maximum duration of 10 minutes?

Yes

No

WAITING TIMES

Q11. How long after your appointment time do you normally wait to be seen?

Up to 15 minutes

Between 15 and 30 minutes

More than 30 minutes

LAST GP APPOINTMENT

Q12. Last time you saw or spoke to a GP from your surgery; how good was that GP at each of the following?

a. Giving you enough time

Very good

Good

Neither good nor poor

Poor

Very poor

b. Listening to you

Very good

Good

Neither good nor poor

Poor

Very poor

c. Explaining tests and treatments

Very good

Good

Neither good nor poor

Poor

Very poor

d. Involving you in decisions about your care

Very good

Good

Neither good nor poor

Poor

Very poor

e. Treating you with care or concern

Very good

Good

Neither good nor poor

Poor

Very poor

Q13. Did you have confidence and trust in the GP you saw or spoke to?

Yes, definitely

Yes, to some extent

No, not at all

Don't know/can't say

LAST NURSE APPOINTMENT

Q14. Last time you saw or spoke to a nurse from your GP surgery, how good was that nurse at each of the following? If you have never spoken to or seen a nurse from the surgery, please ignore this question and move straight to the comments section.

a. Giving you enough time

Very good

Good

Neither good nor poor

Poor

Very poor

b. Listening to you

Very good

Good

Neither good nor poor

Poor

Very poor

c. Explaining tests and treatments

Very good

Good

Neither good nor poor

Poor

Very poor

d. Involving you in decisions about your care

Very good

Good

Neither good nor poor

Poor

Very poor

e. Treating you with care or concern

Very good

Good

Neither good nor poor

Poor

Very poor

Q15. Did you have confidence and trust in the NURSE you saw or spoke to?

Yes, definitely

Yes, to some extent

No, not at all

Don't know / can't say

WEBSITE

Q16. Are you aware of our website?

Yes

No

Q17. Did you know there is a downloadable patient handbook on the website?

Yes

No

Q18. Do you know you can use the on-line service to book appointments?

Yes

No

Q19. Do you use the website to order repeat prescriptions?

Yes

No

Q20. Would you like to be able to book nurse appointments on-line?

Yes

No

Comments

Thank you for completing our survey.