How easy is it to get through to the surgery on the phone?
If difficult why?
When you last needed to were you able to make an appointment to see or speak to someone?
If no why not?
If yes, was the appointment given convenient for you?
How would you rate your overall experience of booking appointments?
If poor/very poor why?
Are you happy with the opening times of the surgery?
How easily are you able to order your repeat medication?
Based on your last repeat prescription request, did we get it right?
If no, why not?
Which method do you use to order your repeat medication?
How would you rate your overall experience with the surgery?
Why?
How helpful are the receptionists?
How happy are you with the care you receive from your GP?
How happy are you with the care you receive from your Nurse?
What is the one thing that you feel we do well?
What is the one thing that you feel we do badly?
Would you recommend The Springs Health Centre to friends and family?