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Q1. How would you like to be updated on improvements/changes to the surgery?

  67%
  32%
  12%

Q2. In the past 6 months how easy have you found the following?

Getting through on the phone

  12%
  25%
  45%
  12%
  0%
  6%

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Speaking to a doctor on the phone

  77%
  0%
  0%
  0%
  12%
  11%

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Speaking to a nurse on the phone

  70%
  6%
  3%
  0%
  9%
  12%

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Obtaining test result by phone

  58%
  6%
  16%
  0%
  9%
  11%

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Q3. Think about the last time you tried to see a doctor fairly quickly were you able to see a doctor on the same day or in the next two week days?

  80%
  12%
  3%
  5%

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Q4. If you weren't able to be seen during the next two weekdays, why was that?

  25%
  0%
  12%
  0%
  16%

Q5. How helpful do you find the receptionist?

  90%
  6%
  0%
  0%
  4%

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Q6. How long after your appointment time do you normally wait to be seen?

  0%
  19%
  6%
  48%
  22%
  0%
  0%
  5%

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Q7. How satisfied are you with the opening hours of the surgery?

  35%
  45%
  12%
  3%
  0%
  0%
  5%

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Q8. Would you like the surgery open at additional times?

  58%
  35%
  7%

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[text]if so please comment

Q9. The last time you saw a GP at the surgery how helpful was the doctor at each of the following:

giving you enough time

  67%
  25%
  3%
  0%
  0%
  0%
  5%

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asking about your symptoms

  70%
  12%
  9%
  0%
  0%
  0%
  9%

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listening

  67%
  16%
  9%
  3%
  0%
  0%
  5%

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explaining test and treatments

  61%
  16%
  6%
  0%
  0%
  12%
  5%

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involving you in decisions about your care

  54%
  16%
  9%
  3%
  0%
  12%
  6%

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treating you with care and concern

  67%
  19%
  6%
  3%
  0%
  0%
  5%

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taking your problems seriously

  61%
  19%
  9%
  3%
  0%
  3%
  5%

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Q10. Did you have confidence and trust in the doctor you saw?

  77%
  19%
  0%
  0%
  4%

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Q11. How easy is it for you to get an appointment with a practice nurse?

  6%
  61%
  29%
  0%
  0%
  0%
  4%

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Q12. Last time you saw a practice nurse at the surgery how did you find the following:

giving you enough time

  77%
  19%
  0%
  0%
  0%
  0%
  4%

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asking about your symptoms

  80%
  12%
  0%
  0%
  0%
  3%
  5%

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listening

  93%
  3%
  0%
  0%
  0%
  0%
  4%

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explaining test and treatments

  80%
  3%
  3%
  0%
  0%
  9%
  5%

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involving you in decisions about your care

  87%
  3%
  3%
  0%
  0%
  3%
  4%

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treating you with care and concern

  93%
  3%
  0%
  0%
  0%
  0%
  4%

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taking your problems seriously

  90%
  3%
  0%
  0%
  0%
  3%
  4%

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Q13. In general how satisfied are in with the care you get at the surgery?

  74%
  19%
  3%
  0%
  0%
  4%

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Q14. How would you describe the overall cleanliness of the surgery?

  74%
  22%
  0%
  0%
  4%

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Some questions about you

Q15. Are you Male or Female?

  29%
  67%
  4%

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Q16. How old are you?

  0%
  3%
  6%
  19%
  29%
  16%
  22%
  0%
  0%
  5%

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Q17. Ethnicity

  80%
  0%
  3%
  0%
  3%
  0%
  0%
  0%
  0%
  0%
  0%
  3%
  6%
  0%
  0%
  0%
  5%

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Q18. Which of these best describes what you are doing at present?

  25%
  9%
  0%
  6%
  16%
  22%
  6%
  9%
  7%

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Q19. Please use the space below for any comments or suggestions on how we can improve even further?