Patient Service Survey

You can help this general practice improve its service

* All the practice team at this surgery would welcome your honest feedback

* Please read and complete this survey if you have visited the surgery in the last few days

* No one at the practice will be able to identify your personal responses

* The results will be shared with our staff team, our Patient Particiaption Group and the NHS Commission

Ease of access in around the surgery


Your level of satisfaction with the practice's opening hours


Ease of contacting the practice on the telephone


Satisfaction with the day and time arranged for your appointment


Chances of seeing a doctor/nurse within 48/24 hours


Chances of seeing a doctor/nurse of your choice


Opportunity of speaking to a doctor/nurse on the telephone when necessary


Comfort level of waiting room (e.g. chairs, magazines)


Length of time waiting in the practice


If appropriate, ease of using on-line services (e.g. ordering prescriptions & online booking


My overall satisfaction with this visit to the doctor/nurse is ..


The warmth of the doctor/nurse's greeting to me was ...


On this visit I would rate the doctor/nurse's ability to really listen to me as


The doctors/nurse's explanations of things to me were...


The extent to which I felt reassured by this doctor/nurse was..


My confidence in this doctor/nurse's ability was....


The opportunity the doctor/nurse gave me to express my concerns or fears was....


The respect shown to me by this doctor/nurse was...


The amount of time given to me for this visit was...


This doctor/nurse's consideraton of my personal situation in deciding a treatment or advising me was...


The doctor/nurse's concern for me as a person on this visit was...


The manner in which you were treated by reception staff


Respect shown for your privacy and confidentiality


Information provided by the practice about its service (e.g.repeat prescriptions, test results, cost of private certificates etc)


The opportunity for making compliments or complaints to this practice about its service and quality of care


The information provided by this practice about how to prevent illness and stay healthy (e.g. alcohol use, health risks of smoking, diet habits etc)


The avialbility and administration of reminder systems for on-going health checks is


The practice's respect for your right to seek a second opinion or complementary medicine was...


How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment


Any comments about how this practice could improve its service?

Any comments about how the doctor/nurse could improve its service?

The following questions provide us only with general information about the range of people who have responded to this survey. No one at the practice will be able to identify your personal response

How old are you (in years)

Are you Male or Female


Was your visit with a


How many years have you been attending the practice?


What are the first 4 or 5 digits or your postcode? (e.g DT11 0)