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Dear Patient,

Please tell us about your experiences at our practice by answering this brief survey. We want to know what we do well and where we could improve. As ever, please limit your suggestions for improvement to issues within the practice's control rather than those that would rely on different parts of the wider NHS changing.

The survey will remain open for approximately 8 weeks. We will then analyse the results and invite patients to a meeting with practice staff to discuss the feedback and create an action plan for the year ahead. Thank you very much for your time and your feedback.

Caroline Squires, Practice Business Manager.

Please answer all of the questions and click 'Send Survey' when you have finished.


SECTION 1: Access to appointments and services

1 When you telephone the practice, how promptly do we usually answer the call?

  31%
  42%
  20%
  4%
  3%

2 When can you normally see one of our GPs (whether your usual doctor or another GP offered to you) for a non-urgent problem?

  10%
  23%
  44%
  19%
  0%
  4%

3 When can you normally see a nurse for a non-urgent problem?

  9%
  24%
  39%
  15%
  2%
  11%

4 If you tell us that you require same-day medical attention, are you offered either a face-to-face consultation or, if none is available, a telephone consultation with a clinician on the day of your request?

  45%
  24%
  7%
  2%
  17%
  5%

SECTION 2: How we communicate with you

5 Do receptionists greet you when you arrive at front desk?

  58%
  24%
  13%
  1%
  2%
  2%

6 Is the practice team (administrative and clinical) friendly and polite in how they communicate with you?

  73%
  20%
  2%
  0%
  0%
  5%

7 Do receptionists tell you if a particular GP has been delayed by emergencies/other work and is therefore behind schedule?

  25%
  30%
  14%
  10%
  16%
  5%

8 Do GPs and nurses greet you and introduce themselves at the start of their consultations?

  61%
  23%
  8%
  0%
  1%
  7%

9 Do GPs and nurses that you see explain tests/treatments in a way that you can understand?

  66%
  25%
  4%
  0%
  1%
  4%

10 Do GPs and nurses that you see listen to you effectively?

  63%
  29%
  3%
  0%
  0%
  5%

11 Overall, does the whole practice team (administrative and clinical) make you feel that you are treated with care and concern?

  60%
  34%
  2%
  0%
  0%
  4%

SECTION 3: Potential new services

12 Would you be interested in patient education/health awareness events on the following subjects? Please tick all that apply

  8%
  10%
  11%
  14%
  5%

13 Are there any other topics you'd like to suggest for patient health education events?

14 When would you be more likely to attend a health education event? Please tick all that apply

  27%
  5%
  16%
  22%

15 Would you welcome a patient newsletter with details of upcoming events e.g. flu clinics, information about new staff and new services etc? Please be aware we could not post this to all our 19000 patients but could email it to those who supply an email address/display it on our website and in our waiting rooms.

  47%
  41%
  12%

SECTION 4: Suggested priority improvement areas

16 Overall, how would you describe your experience of our practice?

  38%
  44%
  13%
  1%
  0%
  0%
  4%

17 Please provide up to 2 suggested actions the practice could take to improve our service to all patients. Remember to focus on things the practice could do itself and not those that would require other organisations to change.

SECTION 5: Information about you

Are you male or female?

  40%
  55%
  5%

What age are you?

  1%
  4%
  6%
  16%
  11%
  14%
  16%
  18%
  5%
  9%

What is the ethnic background with which you most identify?

  88%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  1%
  11%

Do you consider yourself to have a disability?

  13%
  75%
  12%

Which of the following best describes you?

  41%
  1%
  2%
  0%
  5%
  38%
  2%
  11%


Many thanks again for your time in answering the questions on this survey.