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Appointments and satisfaction survey August 2014

Dear Patient,

Many thanks for agreeing to take this short survey to help our practice understand how our appointment system can be improved, if at all. Please answer all of the questions and click Send when you are done.

Have you tried to get an appointment in the last 4 weeks?

  88%
  11%

Results chart

If yes, were you seen on the day?

  17%
  73%
  10%

Results chart

If no, were you seen in an acceptable timeframe?

  38%
  48%
  14%

Results chart

Is this an improvement since the last time you made an appointment?

  26%
  61%
  13%

Results chart

Overall, were you satisfied with the service?

  46%
  50%
  4%

Results chart

To help us analyse your answers please tell us a few things about yourself:

Are you male or female

  34%
  63%
  3%

Results chart

What age are you?

  0%
  5%
  17%
  21%
  23%
  23%
  7%
  0%
  4%

Results chart

How would you describe how often you come to the practice

  19%
  55%
  25%

Results chart

We would like you to think about your recent experiences of our service:

How likely are you to recommend our GP Practice to friends and family if they needed similar care or treatment?

  13%
  26%
  17%
  17%
  19%
  3%
  0%
  5%

Results chart

If we could change one thing about your care or treatment to improve your experience, what would it be?

Are you willing to have your comments published?

  80%
  17%
  3%

Results chart