66

Winscombe and Banwell Patient Survey 2014

Gender

  21%
  78%

Age Group

  0%
  1%
  3%
  4%
  6%
  25%
  34%
  18%
  6%
  0%

Which surgery do you usually attend?

  71%
  28%

Are you happy with access for disabled patients?

  72%
  1%
  0%
  27%

Do you look after someone who could not manage without you?Relative, Spouse, Friend or Neighbour.

  16%
  81%
  3%

Are you aware we can signpost you to local groups such as Crossroads Care for support?

  50%
  40%
  10%

How often do you typically come to the Practice?

  31%
  60%
  7%

Are you aware that you can request a private area to speak to the Receptionists?

  69%
  28%
  3%

How satisfied are you with the opening hours of the Surgery?

  50%
  34%
  10%
  0%
  0%
  4%

Are you aware that the Surgery offers early morning clinics from 7am onwards?

  90%
  9%

Are you aware that you can request the following?

  98%
  78%

Seeing a Doctor.In the past 6 months, if you need an urgent appointment, were youable to see a Doctor on the same day?

  78%
  4%
  4%
  14%

If you were unable to see a Doctor on the same day, why was that?

  12%
  1%
  6%
  7%
  1%
  0%

How often do you see the Doctor you prefer?

  15%
  72%
  9%
  0%
  3%

How easy is it for you to get an appointment with a Practice Nurse at the Surgery

  13%
  57%
  28%
  0%
  0%

Are you aware of the following clinics, self-testing facilities and services available?

  37%
  59%
  63%
  45%
  63%
  77%
  46%
  18%
  21%
  15%
  43%
  28%
  43%
  27%
  43%
  56%
  22%
  43%
  53%
  27%
  43%

What other Clinics would you like to see offered?

How do you order your prescription?

  68%
  7%
  12%
  24%

Are you happy with the Pharmacy provision?

  1%
  50%
  9%
  0%
  45%
  0%

Overall How happy would you say you are with the level of the services you currently receive?

  63%
  27%
  6%
  0%
  0%
  4%

How likely are you to recommend the surgery to family and friends?

  75%
  13%
  4%
  0%
  0%

What aspects do you like in partuicular, and at any cost would you want to keep?Are there any changes you would like to see introduced?

This survey has been organised by the Patient Participation Group, which is made up of patients, and practice representatives. we are very grateful for their time, and for the time and care you have taken in completing this questionnaire. If you are interested in joining the Patient Participation Group, please see our Reception staff who will be happy to help.

Are you aware we have a Patient Participation Group?

  43%
  50%
  7%