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Improving the Practice Questionnaire
Please rate each of the following areas by ticking one box
Speed at which the telephone was answered initially
Speed at which the telephone was answered if call transferred
Length of time you had to wait for an appointment
Convenience of day and time of your appointment
Seeing the Doctor of your choice
Ability to see any Doctor on the same day
Length of time waiting to see the Doctor or Nurse
Opportunity of speaking to a Doctor or Nurse on the telephone when necessary
Opportunity of obtaining a home visit when necessary
How satisfied are you with the opening hours at the surgery
Prescription ready on time
Prescription correctly issued
Handling of any queries
The Information provided by the reception staff
The helpfulness of the reception staff
The information provided by other staff
The helpfulness of other staff
How do you rate the cleanliness of the surgery
How easy is it to get into the building
My overall satisfaction with this practice
Would you find it useful to have the facility to make appointments on line?
Would you find it useful to have the facility to order repeat prescriptions on line?
How old are you
Do you have a longstanding health condition
Thank you very much for your time and assistance