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Improving the Practice Questionnaire

Please rate each of the following areas by ticking one box

Speed at which the telephone was answered initially

  5%
  13%
  30%
  30%
  14%
  4%

Speed at which the telephone was answered if call transferred

  54%
  2%
  8%
  15%
  7%
  2%

Length of time you had to wait for an appointment

  0%
  4%
  25%
  35%
  21%
  12%

Convenience of day and time of your appointment

  0%
  5%
  17%
  36%
  20%
  18%

Seeing the Doctor of your choice

  7%
  3%
  16%
  27%
  26%
  14%

Ability to see any Doctor on the same day

  3%
  8%
  18%
  25%
  24%
  13%

Length of time waiting to see the Doctor or Nurse

  1%
  4%
  23%
  33%
  22%
  6%

Opportunity of speaking to a Doctor or Nurse on the telephone when necessary

  15%
  2%
  12%
  29%
  22%
  9%

Opportunity of obtaining a home visit when necessary

  51%
  3%
  5%
  13%
  13%
  5%

How satisfied are you with the opening hours at the surgery

  1%
  2%
  12%
  34%
  29%
  12%

Prescription ready on time

  16%
  1%
  7%
  24%
  23%
  18%

Prescription correctly issued

  17%
  0%
  6%
  23%
  25%
  19%

Handling of any queries

  20%
  0%
  6%
  25%
  22%
  16%

The Information provided by the reception staff

  1%
  0%
  10%
  23%
  32%
  24%

The helpfulness of the reception staff

  0%
  1%
  7%
  25%
  34%
  26%

The information provided by other staff

  11%
  0%
  7%
  22%
  31%
  21%

The helpfulness of other staff

  10%
  0%
  7%
  23%
  30%
  21%

How do you rate the cleanliness of the surgery

  0%
  1%
  9%
  38%
  30%
  15%

How easy is it to get into the building

  0%
  0%
  4%
  34%
  33%
  23%

My overall satisfaction with this practice

  0%
  0%
  12%
  33%
  29%
  19%

Would you find it useful to have the facility to make appointments on line?

  54%
  32%
  14%

Would you find it useful to have the facility to order repeat prescriptions on line?

  55%
  31%
  14%

How old are you

Do you have a longstanding health condition

  42%
  38%
  1%
  1%

Thank you very much for your time and assistance