52
Improving the Practice Questionnaire 2014
Access to a Doctor or Nurse
Speed at which the telephone was answered initially
3%
5%
5%
36%
30%
15%
6%
Speed at which the telephone was answered if call transferred
40%
1%
5%
23%
15%
7%
9%
Length of time you had to wait for an appointment
1%
13%
15%
26%
21%
19%
5%
Convenience of day and time of your appointment
1%
0%
7%
26%
30%
28%
8%
Seeing the Doctor of your choice
15%
1%
7%
17%
21%
34%
5%
Length of time waiting to check in with reception
0%
3%
0%
13%
32%
48%
4%
Length of time waiting to see the Doctor or Nurse
5%
0%
3%
19%
40%
25%
8%
Opportunity of speaking to a Doctor or Nurse on the telephone when necessary
44%
0%
1%
9%
15%
21%
10%
Opportunity of obtaining a home visit when necessary
63%
1%
3%
5%
7%
11%
10%
Level of satisfaction with the after hours service
42%
0%
1%
13%
19%
13%
12%
Obtaining a repeat prescription
Prescription ready on time
11%
3%
0%
3%
23%
55%
5%
Prescription correctly issued
11%
3%
0%
7%
17%
57%
5%
Handling of any queries
11%
1%
5%
9%
19%
46%
9%
Obtaining test results
Were you told to contact us for your results
21%
1%
3%
13%
25%
28%
9%
Results available when you contacted us
23%
0%
3%
17%
23%
26%
8%
Level of satisfaction with the amount of information provided
17%
0%
1%
19%
23%
32%
8%
Level of satisfaction with the manner in which the result was given
19%
1%
1%
15%
25%
30%
9%
About the staff
The information provided by the reception staff
0%
3%
0%
19%
38%
36%
4%
The helpfulness of the reception staff
1%
5%
1%
9%
28%
51%
The information provided by other staff
17%
3%
0%
11%
32%
34%
The helpfulness of other staff
19%
3%
3%
9%
30%
30%
6%
Supporting Carers
Are you aware the Practice has a Notice Board for Carers
65%
35%
25%
75%
Are you aware there is information on our website for Carers
57%
43%
32%
68%
Do you know who the Carer Champion is for the Practice
13%
87%
73%
27%
Do you know how to register as a Carer with the practice
42%
58%
42%
58%
Are you a Carer
9%
91%
76%
24%
And finally
My overall satisfaction with this Practice
0%
1%
0%
13%
28%
48%
10%
If Male How old are you
15%
13%
72%
If Female How old are you
36%
25%
39%
Years registered with this Practice
30%
19%
15%
25%
11%
Any other comments