9
Question 1
Generally, how easy do you find it to get through to the
surgery on the telephone?
Question 2
Last summer we changed our GP appointment system. Most
appointments with doctors are now booked for the same day, so you can see
someone quickly.
if you have used
this system, how well did it suit your needs?
Appointments for nurses are still booked in advance. If, for
personal circumstances, you need to book in advance to see a GP, you can still
do this. Leave a message with Reception and the GP will call you back or
arrange a future appointment.
Any comments or suggestions?
Question 3
Please tick the different ways that you prefer to communicate
with the surgery now and, given the choice (and if available) would like to use
in the future.
Telephone appointment bookings
Internet appointment bookings
Text messaging
Telephone consultations with a Doctor
Email consultations with a Doctor
Internet repeat prescription requests
Email repeat prescription requests
Question 4
In general, how would you rate the way our Reception staff
deal with you?
Question 5
In general, when you see a Doctor or Nurse, how would you
rate their manner (e.g. putting you at your ease, listening to you carefully
and taking you seriously)?
Question 6
In general, when you have seen a Doctor or Nurse, how well
did you feel they dealt with your urgent problems or ongoing conditions (e.g.
by relevant questioning, any necessary examination, test or referral, or giving
you relevant information)?
Question 7
If you have been referred for further care or investigation
within the last 12 months:
How many times did you see a Doctor about the same problem
before your referral was made?
Did the Doctor explain why you were being referred?
If you experienced problems with your appointment/referral,
how helpful was the practice in assisting you?
Question 8
In general, how do you rate the cleanliness of the surgery?
Question 9
How do you rate our repeat prescription service?
Question 10
Do our opening times suit your needs?
Question 11
Overall, when you contact the surgery for help or medical
advice, how would you rate our ability to help you with any urgent problems or
ongoing conditions?
Question 12
How many times would you say you have been to the surgery in
the last year?
Question 13
How long have you been a patient at this surgery?
Tick
Question 14
Are there any other services you would like us to be able to
provide?
Question 15
Do you have any other comments or suggestions?
Question 16
What is your overall satisfaction with the Practice?
Thank you for taking time to complete this survey. Your
ratings and comments are important to us and we appreciate your feedback.
Results of the survey will be available in March on our
website and in the Surgery.