Millfield Medical Group
Patient Survey Re Access to the Practice by teleph
Number of Responses:
73
Patient Survey Re Access to the Practice by telephone and internet
During the past 6 months have you been able to easily get through to the practice by telephone?
Yes
79%
No
19%
No response
2%
During the past 6 months have you been able to speak to a doctor over the telephone
Yes
46%
No
5%
Haven't Tried
46%
No response
3%
During the past 6 months have you been able to speak to a nurse over the telephone?
Yes
8%
No
1%
Haven't Tried
89%
No response
2%
To book an appointment at the practice do you come into the practice?
Yes
6%
No
89%
No response
5%
To make an appointment at the practice do you telephone the practice?
Yes
71%
No
27%
No response
2%
Do you know you can make your appointments and cancel your appointments safely via the internet which is available to you 24 hours a day?
Yes
83%
No
15%
No response
2%
Would you use the internet to book/cancel your appointments rather than telephoning?
Yes
86%
No
10%
No response
4%
If NO, why not
Do you know that we also offer telephone consultations with our doctors instead of coming to the surgery? (these are at the end of morning surgery only)
Yes
46%
No
52%
No response
2%
Do you know that we do not accept telephone requests for prescriptions?
Yes
89%
No
9%
No response
2%
Do you know that you can order your prescription safely on line, via the internet (accessible 24 hours per day)?
Yes
80%
No
16%
No response
4%
Would you use this online prescription service?
Yes
83%
No
13%
No response
4%
If NO, why not
Do you know you can obtain the results of your tests over the telephone between 12.30 and 5pm daily?
Yes
68%
No
30%
No response
2%
Do you think our new telephone system has improved access to the practice by separating out the calls wanting appointments?
Yes
87%
No
8%
No response
5%
If it is hasn't, why do you think this is?
Are there any other comments you wish to make?