73

Patient Survey Re Access to the Practice by telephone and internet

  • During the past 6 months have you been able to easily get through to the practice by telephone?

  79%
  19%
  2%

Results chart


  • During the past 6 months have you been able to speak to a doctor over the telephone

  46%
  5%
  46%
  3%

Results chart

  • During the past 6 months have you been able to speak to a nurse over the telephone?

  8%
  1%
  89%
  2%

Results chart


  • To book an appointment at the practice do you come into the practice?

  6%
  89%
  5%

Results chart

  • To make an appointment at the practice do you telephone the practice?

  71%
  27%
  2%

Results chart

  • Do you know you can make your appointments and cancel your appointments safely via the internet which is available to you 24 hours a day?

  83%
  15%
  2%

Results chart


  • Would you use the internet to book/cancel your appointments rather than telephoning?

  86%
  10%
  4%

Results chart


  • If NO, why not

  • Do you know that we also offer telephone consultations with our doctors instead of coming to the surgery? (these are at the end of morning surgery only)

  46%
  52%
  2%

Results chart

  • Do you know that we do not accept telephone requests for prescriptions?

  89%
  9%
  2%

Results chart


  • Do you know that you can order your prescription safely on line, via the internet (accessible 24 hours per day)?

  80%
  16%
  4%

Results chart

  • Would you use this online prescription service?

  83%
  13%
  4%

Results chart

  • If NO, why not

  • Do you know you can obtain the results of your tests over the telephone between 12.30 and 5pm daily?

  68%
  30%
  2%

Results chart

  • Do you think our new telephone system has improved access to the practice by separating out the calls wanting appointments?

  87%
  8%
  5%

Results chart

  • If it is hasn't, why do you think this is?

  • Are there any other comments you wish to make?