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Deane Clinic - PRG Survey 2013/14
Section 1 – About you
Q1. Are you
Q2. What age group are you?
Section 2 – About the Practice
Q1. When was the last time you made an appointment to see a Doctor or Nurse at the practice?
Q2. Are you aware that there are different types of consultations available? E.g. Telephone, Walk-in-Clinic & Urgent Care (minor injuries & minor illness)
Q3. As a patient do you feel you are kept well informed about your condition?
Q4. Do you know we have a website, where you can find out lots of information about the practice?
Q5. We have recently introduced online prescriptions (through our website) and 24 hrs telephone appointment booking & cancellation service. Do you know these services are available?
Q6. If you have NOT used our online repeat prescription service is this because you?
Q7. Please recall your last visit to the practice; please rate the warmth of the greeting from the Doctor/Nurse
Q8. Please recall your last visit to the practice; please rate the warmth of the greeting from the reception staff.
Q9. Please recall your last visit to the practice; please rate the level of privacy / confidentiality shown to you.
Q10. Please recall your last visit to the practice, please rate whether you left the surgery feeling reassured.
Q11. What is your overall satisfaction with the practice?
Section 3 - Communication
Q1. When telephoning the surgery how easily you get through?
Q2. When telephoning the surgery how well do you feel your needs are met?
Q3. If a patient misses three (3) consecutive appointments in 12 months period what action do you think we should take to prevent a waste of an appointment time in future?
Section 4. - Appointments
Q1. Which methods of communication would you be prefer to use or receive?
Q2. Would you prefer to be able to speak to a doctor or nurse without having to make an appointment?
Q3. Are you using the facility to cancel your appointments rather than to ring and speak to a receptionist? Eg. Answer phone, text, and email or Automated telephone cancellation.
Section 5 – Environment
Q1. Is the surgery clean and tidy?
Q2. Are the signs and notices clear and easy to understand?
Finally …………………………What is your overall satisfaction with the practice?
Are there any comments you wish to make? If you would like an answer to any specific comments, please let us have your name and contact details.