49

Ashfield Medical Centre & Patient Participation Group Patient Survey 2013-14

How do you usually make your appointments?

  26%
  73%

How satisfied are you with the arrangements for making appointments on the day?

  8%
  26%
  38%
  24%
  2%

How satsfied are you with the arrangements for making future appointments?

  16%
  36%
  20%
  18%
  6%
  4%

The last time you weren't able to get an appointment, or the appointment you were offered wasn't convenient; why was that?

  57%
  6%
  12%
  18%
  7%

The last time you weren't able to get an appointment, or the appointment you were offered wasn't convenient; were you offered an alternative option?

  48%
  44%
  8%

The last time you weren't able to get an appointment, or the appointment you were offered wasn't convenient; what did you do on that occasion?

  22%
  20%
  10%
  4%
  0%
  28%
  6%
  10%

How satisfied are you with the mobile phone text service for reminding you of appointments?

  42%
  16%
  4%
  2%
  28%
  8%

If you were offered the opportunity of booking appointments online i.e. via Ashfield Medical Centre website, would you use it?

  51%
  26%
  18%
  5%

How satisfied are you with the manner in which you were treated in reception?

  48%
  36%
  6%
  2%
  4%
  4%

How satisfied are you with the confidentiality and privacy at the Self Check-in screen?

  32%
  32%
  12%
  6%
  14%
  4%

How satisfied are you with the confidentiality and privacy at the reception desk?

  22%
  46%
  16%
  8%
  2%
  6%

How satisfied are you with the confidentiality and privacy in the Patient Consulting rooms?

  69%
  24%
  0%
  0%
  2%
  5%

When did you last see or speak to your GPwithin the practice?

  77%
  8%
  4%
  6%
  0%
  5%

How satisfied are you with the way you were treated by your GP?

  61%
  22%
  4%
  2%
  4%
  7%

How satisfied were you with the information given to you by the GP about your medical condition?

  48%
  36%
  2%
  6%
  6%

Do you feel that you were involved in the discussion with the GP about your care and treatment?

  77%
  12%
  10%

Is there anything else that you would have liked your GP to do to help you?

  16%
  57%
  26%

How do you usually request repeat prescriptions?

  10%
  22%
  16%
  14%
  36%

How satisfied are you with the way in which you request repeat prescriptions?

  38%
  38%
  2%
  4%
  14%
  4%

How satisfied are you with the accuracy of the repeat prescription you receive?

  36%
  34%
  10%
  0%
  14%
  6%

The Medical Centre is planning to hold further health awareness information evenings. Please let us know the topics that would be of interest to you, your family or friends. Please tick all that apply.

  8%
  14%
  4%
  12%
  26%
  30%
  12%
  20%
  12%
  4%

Do you know that the practice has a Patient Participation Group which meets regularly?

  40%
  48%
  8%
  4%

Would you be interested in working occasionally with other patients and practice staff to improve patient services, OR just to be kept informed about how to make best use of the practice?

  22%
  42%
  32%
  4%

Is there anything else you want to tell us about?Please take this opportunity of letting us know of any concerns, ideas and suggestions you have regarding your healthcare.

About you: The following questions will help us to see how experiences vary between different groups of the population. We will keep your answers completely confidential. Are you Male or Female?

  32%
  59%
  9%

How old are you?

  0%
  4%
  12%
  6%
  14%
  18%
  26%
  10%
  0%
  10%

What is your ethnic group?