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We would be grateful if you would complete this survey about your doctor and general practice. They want to provide the highest standard of care. A summary from this survey will be fed back to them to help them identify areas for improvement. Your opinions are very valuable. Please answer ALL the questions you can. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers. Thank you.
About Your Visit to the GP
About Receptionists and Appointments
Q1 How helpful do you find the receptionists at your Woodstock Bower ?
Q2 How easy is it to get through to someone at your Woodstock bower on the phone?
Q3 How easy is it to speak to a doctor or nurse on the phone ?
Q4 If you need to see a GP urgently, can you normally get seen on the same day?
Q5 How easy is it to book an appointment ahead ?
Thinking of times when you want to see a particular doctor:
Q6 How quickly do you usually get seen?
Q7 How do you rate how quickly you were seen?
Thinking of times when you are willing to see any doctor:
Q8 How quickly do you usually get seen?
Q9 How do you rate how quickly you were seen?
Thinking of your most recent consultation with a doctor or nurse
Q10 How long did you wait for your consultation to start?
Q11 How do you rate how long you waited?
Q12 Is your GP practice currently open at times that are convenient to you?
Q13 Which of the following additional opening hours would make it easier for you to see or speak to someone? (please X all boxes that apply)
Q14 Is there a particular GP you usually prefer to see or speak to?
Q15 How often do you see or speak to the GP you prefer?
If you haven’t seen a nurse in the last 6 months please go to Q37. How good was the Nurse you last saw at:
Q16 Putting you at ease?
Q17 Giving you enough time?
Q18 Listening to you?
Q19 Explaining your condition and treatment?
Q20 Involving you in decisions about your care?
Q21 Providing or arranging treatment for you?
Q22 Would you be completely happy to see this nurse again?
Thinking about the care you get from your doctors and nurses overall, how well does the practice help you to:
Q23 Understand your health problems?
Q24 Cope with your health problems
Q25 Keep yourself healthy
Q26 Overall, how would you describe your experience of your GP surgery?
Q27 Would you recommend your GP surgery to someone who has just moved to your local area?
It will help us to understand your answers if you could tell us a little about yourself
Q28 Are you ?
Q29 How old are you?
Q30 Do you have a long-standing health condition?
Q31 What is your ethnic group?
Q32 Which of the following best describes you?
Finally, please add any other comments you would like to make about your GP practice: