99

Dear Patient,

Thank you for taking the time to complete this short survey - this will help the practice to know how we can improve our service to you and how you perceive our surgery and staff. This patient survey invites your views on the patient experience, accessibility to our services and the surgery premises. If you feel there are any improvements required please give your feedback via our feedback form available from Reception.

Q1. How satisfied are you with the opening hours at the surgery?

  80%
  14%
  0%
  5%

Q2. How easy do you find getting into the building at the surgery ?

  86%
  11%
  0%
  2%

Q3. In the reception Area, can other patients overhear what you say to the receptionist?

  46%
  11%
  18%
  24%

Q4. How helpful do you find the receptionists at the surgery ?

  80%
  19%
  0%
  0%

Q5. How easy was it to get an appointment for the time you wanted?

  19%
  54%
  26%

Q6. Which of the following methods would you prefer to use to book appointments? Please tick all boxes that apply.

  41%
  83%
  27%
  3%

Q6. If you need to see a GP urgently, can you normally get seen on the same day?

  55%
  21%
  22%
  2%

Q7. Thinking of your most recent consultation with a doctor or a nurse, how satisfied were you with the service you received from that doctor or nurse?

  94%
  2%
  1%
  1%
  2%

Q8. Overall, how would you describe your experience of Trafalgar Medica Practice?

  43%
  46%
  7%
  2%
  0%
  0%
  2%


To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

  35%
  60%
  5%

What age are you?

  1%
  12%
  17%
  9%
  20%
  15%
  12%
  10%
  2%
  2%

What is the ethnic background with which you most identify?

  93%
  0%
  0%
  1%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  4%
  2%

How would you describe how often you come to the practice?

  51%
  36%
  9%
  4%

Many thanks for your time in answering the questions on this survey.