7

PATIENT ACCESS SURVEY MARCH 2014

1. How easy is it to get through to someone at your GP practice on the phone?

  14%
  28%
  28%
  0%
  0%
  0%
  30%

2. How easy is it to speak to a doctor or nurse on the phone at your GP practice?

  14%
  42%
  0%
  0%
  0%
  14%
  30%

3. If you need to see a GP urgently, can you normally get seen on the same day?

  57%
  14%
  0%
  29%

4. How important is it to you to be able to book appointments ahead of time in your practice?

  42%
  28%
  30%

5. How easy is it to book ahead in your practice?

  14%
  57%
  0%
  0%
  0%
  0%
  29%

6. How do you normally book your appointments at your practice? (please X all boxes that apply)

  57%
  57%
  0%
  0%

7. Which of the following methods would you prefer to use to book appointments at your practice? (please X all boxes that apply)

  28%
  42%
  14%
  0%

It will help us to understand your answers if you could tell us a little about yourself

a) Are you ?

  14%
  57%
  29%

b) How old are you?

  0%
  28%
  14%
  28%
  0%
  30%

c) Do you have a long-standing health condition?

  28%
  42%
  0%
  30%

d) What is your ethnic group?

  71%
  0%
  0%
  0%
  0%
  0%
  29%