504
Belvoir Health Group Patient Survey March 2014
1. Which surgery are you registered at?
2. How many times in the past 12 months have you needed an appointment with a GP, Nurse or Health Care Assistant (HCA)?
3. Last time you wanted to see or speak to a GP, nurse or HCA from your suregry, what did you want to do?
4. And when did you want to see or speak to them?
5. Were you able to get an appointment to see or speak to them?
6. What type of appointment did you get?
7. How long after initially contacting the surgery did you actually see or speak to them?
8. How convenient was the appointment you were able to get?
9. If you weren't able to get an appointment or the appointment that you were offered wasn't convenient, why was that?
10. What did you do on that occasion?
11. Overall, how would you describe your experience of accessing an appointment?
12. How old are you?
13. Do you have a long term condition which requires regular attendance at your GP surgery (eg diabetes, asthma)?
Do you have any other comments about how we might be able to improve our services?