Patient Survey 2013/14

Number of Responses: 204

Patient Survey 2013/14

One of the main concerns stated by patients is the difficulty in getting an appointment. If you have experienced difficulties, please select the reasons below

Telephone engaged 37%

Appointments gone by the time I ring 42%

No suitable appointment 21%

No appointment available online 18%

I have not experienced any problems 27%

I have not needed an appointment in the past year 2%

If there are other reasons why you have been unable to get an appointment, please give details

The other main concern is about seeing the doctor of choice. Please select the reasons below

Doctor was not working on the day I wanted 23%

Doctor's appointments were all gone for the time I wanted 39%

I don't know who my usual doctor is 6%

I don't know when my doctor is working 15%

I have not experienced this problem with my usual doctor 28%

I don't have a usual doctor 13%

If there are any other reasons why you can't see a doctor of your choice, please put the details in the box below

Which online services do you use on the Lennard Surgery website? (You can choose more than one answer)

Appointment booking 38%

Repeat prescribing 85%

Cancelling appointments 11%

Updating your personal details or clinical record 9%

Patient surveys or Participation Group 21%

Accessing information 12%

I don't use the website 7%

Other (please state in the box provided) 1%

What would be your preferred method to receive Test Results?

You phone us 17%

We phone you 19%

Mobile phone text 18%

Email 39%

Other (please state in box provided) 2%

No response 5%

Please rate the Quality of the other services that you may have used:

Specialist Clinics (e.g. Asthma, Diabetes, Chronic Heart Disease)

Excellent 25%

Good 22%

Fair 5%

Bad 0%

Very Bad 0%

No response 48%

Dressings and Wound Care

Excellent 15%

Good 11%

Fair 1%

Bad 0%

Very Bad 0%

No response 73%

Health Checks

Excellent 36%

Good 26%

Fair 4%

Bad 0%

Very Bad 0%

No response 34%

Baby Clinics/Immunisations

Excellent 7%

Good 6%

Fair 0%

Bad 0%

Very Bad 0%

No response 87%

Support to Stop Smoking

Excellent 5%

Good 3%

Fair 2%

Bad 0%

Very Bad 0%

No response 90%

Travel Clinics

Excellent 6%

Good 7%

Fair 1%

Bad 0%

Very Bad 0%

No response 86%

Comments

What one thing would make your life easier if you had to access any of our services?

Finally, we would like to know a bit more about you

Are you ?

Male 35%

Female 64%

How old are you?

Under 16 0%

16 to 44 25%

45 to 64 49%

65 to 74 20%

75 or over 5%

Do you have a long-standing health condition?

Yes 68%

No 25%

Don’t know / can’t say 3%

No response 4%

What is your ethnic group?

White 97%

Black or Black British 0%

Asian or Asian British 0%

Mixed 0%

Chinese 0%

Other ethnic group 0%

No response 3%

Which of the following best describes you?

Employed (full or part time, including self-employed) 52%

Unemployed / looking for work 1%

At school or in full time education 0%

Unable to work due to long term sickness 8%

Looking after your home/family 3%

Retired from paid work 29%

Other 0%

No response 7%

How often do you come to the surgery?

More than once a week 0%

Weekly 0%

Monthly 17%

More than twice a year 59%

Very rarely 21%

Never 0%

No response 3%

Please add any other comments you would like to make about the surgery :

Thank you for your time and cooperation.

Steve Mowatt
General Manager
The Lennard Surgery