Communication with the Surgery

Number of Responses: 32

How long has it been since your most recent visit with the Moat House Surgery?

Less than 1 month 68%

At least 1 month but less than 3 months 15%

At least 3 months but less than 6 months 6%

At least 6 months but less than 12 months 0%

12 months or more 6%

No response 5%

If your appointment was booked months in advance for a clinic would it be useful to have a reminder sent to you a few days before?

Yes 50%

No 31%

N/A 18%

If you answered yes to the previous question how would you prefer to be notified?

Text 25%

E-mail 28%

N/A 12%

Would you like to receive results automatically?

Yes 100%

No 0%

What would your preferred method of communication be?

Text 21%

E-mail 65%

Telephone 40%

In the last 12 months, how many times did you need to telephone the surgery to get your results?

1-3 81%

4-6 3%

7-10 0%

10+ 0%

No response 16%

When telephoning the surgery have you been asked to call back using the appointment lines?

Yes 9%

No 90%

How easy do you feel it is to access the surgery - by telephone?

How easy do you feel it is to access the surgery - in person?

Are there any comments you would like to make about how you communicate with the surgery?