44

Appointment Booking:

Q1. Do you find it easy to get through when you are calling the surgery?

  50%
  43%
  6%

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Q2. If you have difficulties getting through on the phone, at which time of day do you experience the greatest problem?

  47%
  2%
  0%
  47%

Q3.Are you aware that you can now book appointments online?

  47%
  52%

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Q4. Did you know that we are open for pre-booked appointments on a Saturday morning?

  65%
  34%

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Q5. How do you think we could best improve access to the services within the surgery?

Q6. Are you aware of the two Minor Injury Units that operate from Uckfield and Lewes Hospitals, daily from 8am - 8pm?

  93%
  6%

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Communication:

Q7. Have you ever used the practice website - www.newickhealthcentre.nhs.uk?

  50%
  50%

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Q8. Did you know that you can now register to book appointments and order prescriptions online?

  65%
  31%
  4%

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Q9. Do you like to receive mobile phone text message reminders of appointments booked?

  81%
  15%
  4%

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Q10. Would you be happy to receive other health information or reminders - i.e. flu clinic reminders - via text message?

  79%
  18%
  3%

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Q11. Did you know that you can email routine queries or requests through to the practice email address - HWCCG.Newick@nhs.net ?

  22%
  77%

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Q12. Tell us how you feel about our online and text services and if you feel we could make any further changes to improve methods of communication.

Provision of Services:

Q13. Do you like to see the same doctor when you visit or are you happy to see any doctor?

  36%
  56%
  6%

Q14. Were you aware that the Practice Nurses can carry out preventative screening health checks and that eligible patients can book in for an NHS Health Check, Smoking Cessation Advice, Well Woman/Man health checks at any time via the reception team?

  63%
  34%
  3%

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Q15. Are there any other services you would like to see offered by the practice?

Gender

  45%
  52%
  3%

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Age

  9%
  25%
  40%
  18%
  6%

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Do you have a disability?

  6%
  93%

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Do you have a long term illness i.e. diabetes, heart condition etc.?

  52%
  47%

Results chart