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Dear Patient,

The doctors and staff at Bishops Tachbrook Branch Surgery and Croft Medical Centre work hard to provide patients with the highest quality healthcare. We are always keen to learn how we can improve our service to you and how you perceive our surgery and staff. A short survey has been devised and will be reviewed with the PPG. This survey will take no longer than a couple of minutes to complete.

Please answer all of the questions and click 'Send Survey' when you are done.

Q1. Overall how would you rate your experience of Bishops Tachbrook Branch Survey?

  56%
  32%
  10%
  0%
  0%
  0%

Q2. How Likely are you to recommend our practice to friends or family if they needed similar care?

  67%
  29%
  3%
  0%
  0%

Appointments:

Following patient feedback we are in the process of revising our appointments booking system to encourage patients to consider whether their medical problem is acute requiring attention the same day. The new system will ask patients with an acute medical problem that needs to be seen on the day to call before 9am so we can prioritise urgent care and for all routine bookings and enquiries to call after 9am

Q3. Thinking about the last time you wanted to see a doctor fairly quickly. Were you able to see a DOCTOR on the same day or in the next 2 working days the surgery was open?

  89%
  10%

Q4.Thinking about the last time you tried to book ahead for an appointment with a DOCTOR. Were you able to get an appointment more than 2 working days in advance?

  93%
  6%

Q5. Overall, how would you rate the availability of DOCTORS' appointments at Bishops Tachbrook Branch Surgery?

  33%
  44%
  10%
  6%
  4%
  0%

Q6. Thinking about the last time you tried to book an appointment with a NURSE. Were you able to get an appointment more than 2 working days in advance?

  61%
  27%
  12%

Q7. Overall, how would you rate the availability of NURSES' appointments at Bishops Tachbrook Branch Surgery?

  32%
  32%
  23%
  3%
  1%
  9%

Q8. Please let us have any comments or suggestions you may have regarding our appointments system:

Q9) Do you currently receive our text message reminders?

  29%
  61%
  10%

Q10) Would you support the expansion of our text message service to include patient reminders?

  69%
  20%
  11%

Online Patient Services

Croft Medical Centre,including Bishops Tachbrook Branch Surgery is committed to the development of systems to improve the service offered to our patients. We are considering the expansion of our online appointment booking and prescription ordering service and we are interested to understand the likely demand for this service

Q11) Do you have access to the Internet either at home or at work?

  69%
  24%
  7%

Q12) Would you use an online appointment booking service?

  58%
  35%
  7%

Q13) Would you use an online prescription ordering service?

  58%
  35%
  7%

Comments or Suggestions

Croft Medical Centre and Bishops Tachbrook Branch Surgery are keen to innovate and improve and we would be most grateful if you could provide any further comments or suggestions below:

About you

Q14) Are you male or female?

  35%
  56%
  9%

Q15) What age are you?

  0%
  7%
  4%
  6%
  16%
  16%
  24%
  15%
  0%
  0%
  12%

Q16) Ethnicity?

  83%
  3%
  0%
  4%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  3%
  7%

Q17) Do you have a long term condition i.e. asthma, diabetes, heart disease

  41%
  49%
  10%

THANK YOU FOR TAKING THE TIME TO COMPLETE THIS SURVEY – YOUR VIEWS ARE IMPORTANT TO US