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Annual Patient Feedback Questionnaire 2014

Dear Patient,

Thank you for helping us to improve our services. The practice and the doctors/nurses would welcome your honest feedback. No-one at the practice will be able to identify your personal responses.



About Out of Hours

Q1 If you had to use the GP Out of Hours Service in the last year, how would you rate their services?

  7%
  11%
  7%
  2%
  1%
  1%
  57%
  14%


About Receptionists and Appointments

Q2 How helpful do you find the receptionists at your GP practice?

  68%
  27%
  2%
  0%
  0%
  3%

Q3 How easy is it to get through to someone at your GP practice on the phone?

  17%
  51%
  18%
  7%
  4%
  3%

Q4 How easy is it to speak to a doctor or nurse on the phone at your GP practice?

  19%
  40%
  11%
  3%
  22%
  5%

Q5 If you need to see a GP (not necessarily your own) urgently, can you normally get seen on the same day or the next?

  48%
  18%
  29%
  5%

Q6 How important do you find it to be able to book appointments ahead of time?

  61%
  31%
  4%
  4%

Q7 How easy is it to book ahead ?

  31%
  45%
  11%
  3%
  5%
  5%

Q8 How do you book appointments at your practice? Please tick all boxes that apply.

  34%
  82%
  3%
  0%

Q9 How would you prefer to book appointments at your practice? Please tick all boxes that apply.

  30%
  77%
  20%
  0%

Q10 How quickly do you usually get phoned or seen for an urgent medical matter?

  51%
  10%
  2%
  31%
  6%

Q10a (relates to Q10 only) How do you rate this?

  22%
  23%
  11%
  6%
  1%
  0%
  17%
  20%


Thinking of your most recent consultation with a doctor or nurse

Q11 How long did you wait for your consultation to start (from scheduled time)?

  27%
  27%
  16%
  6%
  4%
  2%
  18%

Q11a (relates to Q11 only) How do you rate this?

  22%
  21%
  19%
  10%
  4%
  2%
  2%
  20%


About opening times

Q12 Is your GP practice currently open at times that are convenient to you?

  77%
  6%
  4%
  13%


Did the last GP you saw ..

(If you haven’t seen a GP in your practice in the last 6 months, please go to Q20)

Q13 Give you enough time

  60%
  12%
  1%
  0%
  27%

Q14 Listen to you

  62%
  12%
  0%
  0%
  26%

Q15 Explain tests and treatments

  56%
  14%
  1%
  1%
  28%

Q16 Involve you in decisions about your care

  53%
  16%
  1%
  2%
  28%

Q17 Treat you with care and concern

  59%
  12%
  0%
  0%
  29%

Q18 Give you confidence and trust in them?

  57%
  14%
  1%
  0%
  28%


Did the last nurse you saw..

(If you haven’t seen a nurse in your practice in the last 6 months, please go to Q26)

Q19 Give you enough time

  64%
  4%
  0%
  0%
  32%

Q20 Listen to you

  66%
  7%
  0%
  1%
  26%

Q21 Explain tests and treatments

  62%
  9%
  1%
  2%
  26%

Q22 Involve you in decisions about your care

  59%
  11%
  1%
  3%
  26%

Q23 Treat you with care and concern

  65%
  9%
  0%
  1%
  25%

Q24 Give you confidence and trust in them?

  65%
  8%
  0%
  1%
  26%


About care from your doctors and nurses

Overall, do the clinicians (doctors and nurses) at the surgery help you to

Q25 Understand your health problems?

  55%
  22%
  1%
  1%
  21%

Q26 Cope with your health problems

  55%
  25%
  1%
  2%
  17%

Q27 Keep yourself healthy

  48%
  33%
  0%
  2%
  17%

Finally

Q28 How would you describe your experience of your GP surgery?

  30%
  37%
  13%
  5%
  0%
  0%
  15%

Q29 Would you recommend your GP surgery to a friend?

  45%
  31%
  5%
  0%
  2%
  17%

Q30 you answered No, probably not or No, definitely not, please tell us which aspect of our service needs improvement most:

Q31 Please add any other comments you would like to make about your GP practice:


Please tell us about yourself

Q32 Are you?

  34%
  51%
  15%

Q33 How old are you?

  1%
  17%
  29%
  28%
  9%
  16%

Q34 Do you have a long-standing health condition?

  50%
  30%
  4%
  16%



Thank you for your time and assistance!