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Patient Survey 2014
From our 2013 Patient Survey, we discovered that the following points were what mostly concerned you and we have tried to address these in the following ways:
1. Calling the Surgery in the morning - MORE RECEPTIONISTS NOW ON DUTY AT BUSY TIMES.
2. Provision of additional services - AN ADDITIONAL PHLEBOTOMIST WORKS IN THE SURGERY
3. Keeping patients informed - BY NEWSLETTERS, TESTS, INFO TV, WEBSITE.
4. Waiting times/access to see doctors - GPs TRYING TO KEEP TO TIME WITH APPOINTMENTS AND AN AN EXTRA GP SESSION HAS BEEN ADDED.
Do you think these points have been improved / provided by the Surgery?
a. Calling the Surgery -
b. Provision of Additional Services?
c. Keeping patients informed
Waiting times/access to see a GP/Nurse.
2. If not, what problems are you still having with any of them or what suggestions can you make to improve them?
3. Another problem that our patients experience regularly is parking at the Surgery. Unfortunately, we do not enjoy off road parking in the Talbot Village area and we realise that this matter needs to be addressed as a priority especially if we start to provide more community services. Your feedback on problems you have had will be helpful in order for us to approach the local Council on ways we can improve this.
Approximately how many times have you visited the surgery in the last year?
How many times did you have problems parking at the surgery?
Have you ever found it necessary to park:At the Convenience Store's car park?
In the private parking areas beside the store?
On a single yellow line?
Have you ever missed or been late for an appointment because of parking problems?
4. In the autumn, we introduced our new on line booking service called SystemOne On Line. This service enables those patients who have registered to book or cancel a doctor's appointment up to four weeks in advance, order repeat prescriptions, change their address/telephone number and ask a question, all on line. If you have used this service, have you found it useful and easy to use?
5. We would like to know if you feel involved in the treatment you receive. Please answer YES or NO to the following questions:
a. Does your doctor/nurse clearly explain to you what is wrong?
b. Do you understand what he/she plans to do to treat you?
c. Do you understand how to take the medicine if prescribed?
d. Does your clinician listen to your concerns and take them into consideration when planning your treatment?
e. Is consent discussed with you if it is necessary?
6. With regard to equality and diversity, do you consider all the staff treat you the same as everyone else and respect you?
7. We are very keen to contact people and send them appropriate messages and reminders via text messaging. Would you be happy to be contacted in this way? If YES, please can you contact our reception team on 01202 525252 with your details.
8. Have you noticeably been affected by the budget cut backs the NHS is facing? If so, please give anonymous details in the following box and we will feed these back to our Locality Group of the Dorset Clinical Commissioning Group to help redesign patient services if possible?
9. On a scale of 1-10, how do you generally rate the staff and services you receive at the Village Surgery? (1 being very poor, 10 being excellent)
10. Is there anything else you can suggest that would IMPROVE THE SERVICES we offer or what you think WE ARE DOING WELL?
11. Which category below includes your age?
12. Are you male or female?
13. Which is the ethnic background with which you identify?