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Have your say

We welcome your comments and feedback

It's the time of year when we ask for your feedback about the practice, the staff and the services we provide. We are very grateful for your help in assessing us at Sutton Valence Surgery. We aim to provide the highest standard of care, so feedback from this survey will help us identify areas for improvement. The results will be published on the practice website and an action plan will be developed based on the feedback we receive. Please complete the survey by 14th March 2014.

1. Would you recommend your GP surgery to someone who has just moved to the local area?

  80%
  16%
  1%
  0%
  0%
  3%

Results chart

2. Is there anything particularly good, or something that you wouldn't want changed at your surgery?

Appointments

Thinking of the last time you tried to get an appointment.

3. How easy was it to get an appointment (with any clinician) for the time you wanted?

  72%
  22%
  4%

Results chart

4. How easy was it to get an appointment with the person you wanted to see?

  52%
  39%
  5%
  4%

Results chart

5. Were you able to see the person you wanted to see? (even if not at your preferred time)

  84%
  3%
  10%
  3%

Results chart

6. How long did you wait for your consultation to start?

  26%
  69%
  2%
  0%
  3%

Results chart

7. How do you rate this?

  44%
  33%
  14%
  5%
  0%
  4%

Results chart

8. How important is it for you to see a specific GP when coming to the practice?

  42%
  44%
  12%
  2%

Results chart

9. How do you normally book your appointments?

  12%
  79%
  7%
  0%
  2%

Results chart

10. Which of the following methods would you prefer to use to book appointments?

  7%
  63%
  26%
  0%
  4%

Results chart

11. Have you signed up for the new online appointment booking service?

  35%
  58%
  7%

Results chart

12. If yes, please tell us about your experience with setting up and using the service.

13. Did you know that you can book appointments up to two months in advance?

  31%
  68%

Results chart

About seeing the doctor of your choice

14. Is there a particular GP you prefer to see or speak to?

  67%
  30%
  3%

Results chart

15. How often do you see or speak to the GP you prefer?

  40%
  21%
  4%
  0%
  35%

Results chart

Thinking of the times you are willing to see any doctor (or Nurse Practitioner)

16. How quickly do you usually get seen?

  66%
  22%
  2%
  7%
  0%
  3%

Results chart

17. How do you rate this?

  52%
  31%
  9%
  2%
  0%
  6%

Results chart

18. How good was the last GP (or Nurse Practitioner) you saw, at each of the following (if you haven't seen a GP (orNP) in the last 6 months, please skip to Question 20)

a. Giving you enough time

  79%
  17%
  0%
  0%
  0%
  4%

Results chart

b. Listening to you

  77%
  16%
  2%
  0%
  0%
  5%

Results chart

c. Explaining tests and treatments

  70%
  16%
  5%
  0%
  3%
  6%

Results chart

d. Involving you in decisions about your care

  69%
  19%
  1%
  2%
  2%
  7%

Results chart

e. Treating you with care and concern

  75%
  16%
  2%
  0%
  0%
  7%

Results chart

f. Taking your problems seriously

  76%
  14%
  3%
  1%
  0%
  6%

Results chart

19. Did you have confidence and trust in the GP (or Nurse practitioner) you saw or spoke to

  84%
  12%
  0%
  0%
  4%

Results chart

If you know the name of the GP (or NP) you last saw, please write it here.

20. How good was the last nurse you saw at the practice (if you haven't seen a nurse in the last 6 months please skip to Question 22)

a. Giving you enough time

  68%
  9%
  2%
  0%
  3%
  18%

Results chart

b. Listening to you

  66%
  10%
  0%
  0%
  4%
  20%

Results chart

c. Explaining tests and treatments

  56%
  16%
  0%
  0%
  7%
  21%

Results chart

d. Involving you in decisions about your care

  53%
  14%
  1%
  0%
  12%
  20%

Results chart

e. Treating you with care and concern

  66%
  10%
  2%
  0%
  3%
  19%

Results chart

f. Taking your problems seriously

  60%
  12%
  0%
  0%
  8%
  20%

Results chart

21. Did you have confidence and trust in the nurse you saw or spoke to?

  74%
  7%
  0%
  0%
  19%

Results chart

If you know the name of the nurse you last saw, please write it here

22. Thinking about the care you get from your doctors and nurses overall, how well does the practice help you to

a. understand your health problems

  84%
  10%
  0%
  3%
  3%

Results chart

b. cope with your health problems

  80%
  12%
  1%
  3%
  4%

Results chart

c. keep yourself healthy

  77%
  12%
  0%
  4%
  7%

Results chart

23. Overall, how would you describe your experience of your GP surgery

  65%
  24%
  6%
  1%
  0%
  0%
  4%

Results chart

Opening Times

24. How satisfied are you with the opening hours at the surgery?

  62%
  28%
  6%
  0%
  0%
  0%
  4%

Results chart

25. Did you know that we have two "Extended Hours" sessions ( Monday morning & Wednesday evening) outside normal surgery hours.

  59%
  38%
  3%

Results chart

26. Would you like to see more sessions outside normal hours (bear in mind that with a reduction in resources, new hours may necessitate losing some existing service)

  16%
  74%
  10%

Results chart

27. If you would like extra sessions, what would be the ideal time or day?

Reception

28. How helpful do you find the receptionists at the surgery?

  73%
  22%
  1%
  0%
  4%

Results chart

29. How easy is it to get through to the surgery on the telephone?

  45%
  49%
  3%
  0%
  3%

Results chart

30. How easy is it to speak to a doctor or nurse on the phone?

  31%
  34%
  4%
  23%
  8%

Results chart

Dispensary

31. Did you know that you can order repeat medication online?

  79%
  18%
  3%

Results chart

32. If you have regular repeat medication how do you arrange your monthly order?

  21%
  24%
  33%
  1%
  4%
  17%

Results chart

33. How helpful do you find the dispensers at the surgery?

  71%
  16%
  0%
  0%
  3%
  10%

Results chart

Planning Your Care

34. Do you have a longstanding health condition?

  60%
  33%
  0%
  7%

Results chart

If you answered No or Don't know to the last question please move on to Question 39.

35. Have you had a discussion in the past 12 months with a GP, Nurse Practitioner or nurse about how best to deal with your health problems?

  49%
  13%
  2%
  36%

Results chart

36. In these discussions....

a. did the Dr or Nurse take notice of your views about how to deal with your health problem?

  48%
  0%
  3%
  49%

Results chart

b. Did the Dr or Nurse give you information about the things you wanted to discuss

  44%
  4%
  2%
  50%

Results chart

c. Did you and the Dr or Nurse agree how best to manage your health problem?

  45%
  2%
  3%
  50%

Results chart

d. Did the Dr or Nurse give you a patient leaflet about managing your health problem?

  16%
  31%
  2%
  51%

Results chart

37. Do you think having these discussion with your Dr or Nurse has helped improve how you manage your health problems?

  32%
  17%
  3%
  2%
  46%

Results chart

38. In the past 6 months have you had enough support from local services or organisations to help you manage your long term health conditions?

  25%
  11%
  5%
  0%
  18%
  41%

Results chart

Other Health Services

39. Which of the following do you use to find out information about the surgery? Tick all that apply

  37%
  36%
  39%
  40%
  5%
  5%

40. In the last 12 months have you used any of the health services below instead of using similar services which might be available at your surgery. Tick all that apply

  13%
  4%
  0%
  4%
  5%
  11%
  9%

41. Did you know that if you suspect you might have broken a limb you can phone the surgery to arrange an x-ray, book an appointment time thus avoiding the wait in A & E.

  17%
  79%
  4%

Results chart

Building

42. How easy do you find getting into the building and moving around the surgery?

  88%
  10%
  0%
  0%
  2%

Results chart

43. How clean is the surgery?

  90%
  7%
  0%
  0%
  0%
  3%

Results chart

44. How did you find the amount and quality of information available in the waiting room?

  84%
  9%
  0%
  7%

Results chart

45. Are there any improvements you would like the practice to consider?

About you

It will help us to understand your answers if you could tell us a little about yourself

46. Are you

  34%
  61%
  5%

Results chart

47. How old are you

  0%
  16%
  48%
  25%
  8%
  3%

Results chart

48. Did you know that we have a Virtual Patient Participation Group? We would like to develop this further and set up a Committee/Steering Group in the near future. If you are interested please write you name below and we will contact you shortly to take this forward. (Alternatively you can leave your name and email address at reception).

49. Which of the following best describes you?

  48%
  0%
  4%
  0%
  8%
  33%
  1%
  6%

Results chart

Finally please add any further comments or suggestions you would like to make about your surgery.

Many thanks for taking the time to complete this survey. We will be using the information gathered to formulate an action plan, which will be published on this website before 31st March 2014.