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Valley View Surgery Patient Questionnaire 2013-2014

Are you

  37%
  61%
  2%

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Please select age group

  18%
  35%
  29%
  11%
  5%

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Are you aware that we now have open access surgeries every morning between 8.30am and 9.30am?

  87%
  12%

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Has the open surgery made it easier to see a doctor?

  71%
  23%
  6%

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Do you find the booking in screen easy to use?

  79%
  16%
  5%

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If the open surgery is busy are you prepared to attend on a different day?

  73%
  24%
  3%

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Do you think that our mix of open surgeries in the morning and bookable appointments in the afternoons works well?

  76%
  20%
  4%

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If you answered No to the last question please comment

How easy was it to get through on the phones to book an appointment?

  13%
  42%
  25%
  15%
  5%

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How easy was it to make an appointment with a doctor at the time you wanted?

  11%
  32%
  36%
  17%
  4%

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Are you able to see the doctor you want?

  55%
  39%
  6%

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How important is it to you that you see the doctor of your choice when coming to surgery?

  53%
  32%
  11%
  4%

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How helpful do you find our receptionists?

  41%
  53%
  3%
  3%

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When you are in the reception area, can other patients hear what you say to the receptionist?

  66%
  31%
  3%

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If you answered Yes to the last question, how do you feel about this?

Are you aware of the surgery website and how to access it?

  39%
  55%
  6%

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How easy is it to find out about the opening hours and services offered by our surgery?

  26%
  57%
  7%
  4%
  6%

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Are you aware that you can order prescriptions on the website?

  28%
  66%
  6%

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Are you interested in joining the patient representative group (Voice It!) to work with the practice to improve services? If you answer yes, please ask for a contact form at reception.

  11%
  82%
  7%

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Are you aware that you can also get information about services available from the NHS Choices website at www.nhs.uk

  51%
  42%
  7%

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How satisfied are you with the service you receive at the surgery?

  32%
  55%
  8%
  5%

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Would you recommend the surgery to someone who has just moved in to the local area?

  77%
  16%
  7%

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If you answered No to the last question, please tell us why.

Please select your ethnic group

  7%
  3%
  1%
  58%
  0%
  0%
  0%
  0%
  1%
  0%
  0%
  0%
  17%
  0%
  5%
  8%

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