209
Valley View Surgery Patient Questionnaire 2013-2014
Are you
Please select age group
Are you aware that we now have open access surgeries every morning between 8.30am and 9.30am?
Has the open surgery made it easier to see a doctor?
Do you find the booking in screen easy to use?
If the open surgery is busy are you prepared to attend on a different day?
Do you think that our mix of open surgeries in the morning and bookable appointments in the afternoons works well?
If you answered No to the last question please comment
How easy was it to get through on the phones to book an appointment?
How easy was it to make an appointment with a doctor at the time you wanted?
Are you able to see the doctor you want?
How important is it to you that you see the doctor of your choice when coming to surgery?
How helpful do you find our receptionists?
When you are in the reception area, can other patients hear what you say to the receptionist?
If you answered Yes to the last question, how do you feel about this?
Are you aware of the surgery website and how to access it?
How easy is it to find out about the opening hours and services offered by our surgery?
Are you aware that you can order prescriptions on the website?
Are you interested in joining the patient representative group (Voice It!) to work with the practice to improve services? If you answer yes, please ask for a contact form at reception.
Are you aware that you can also get information about services available from the NHS Choices website at www.nhs.uk
How satisfied are you with the service you receive at the surgery?
Would you recommend the surgery to someone who has just moved in to the local area?
If you answered No to the last question, please tell us why.
Please select your ethnic group