2013/14 Annual Patient Survey

Number of Responses: 112

2013/14 Annual Patient Survey

Thank you for taking part in our annual patient survey.

When did you last access Hospital Services?

Past month 25%

Past 6 months 25%

Past year 38%

Never 10%

If Hospital Services were accessed, which type of service did you use? (please tick all that apply)

Outpatient 63%

Date case surgery 12%

In patient stay 20%

A&E 9%

Other 3%

Based on this experience, what rating would you give this services? (where 1 is the lowest and 5 highest)

Outpatient 0%

1 4%

2 10%

3 19%

4 19%

5 10%

Day Case / In patient stay 0%

1 1%

2 4%

3 6%

4 9%

5 8%

A&E / Other 0%

1 6%

2 1%

3 2%

4 2%

5 0%

Please tell us ONE thing you feel could have improved your experience on your last visit?

How did you travel to your Hospital appointment(s)?

Car 77%

Bus 12%

Taxi 0%

Walk 0%

Medibus 0%

Other 1%

How long did your journey take from home to get to your appointment?

Up to 30 mins 32%

30 -45 mins 43%

45 - 60 mins 13%

more than an hour 0%

How long do you feel is reasonable for you to have to travel from home?

Up to 30 mins 54%

30 - 45 mins 29%

45 - 60 mins 8%

more than an hour 0%

When did you last access Community Services?

Past month 0%

Past 6 months 1%

Past year 14%

Never 83%

If Community Services used, which service did you use? (please tick all that apply)

Physiotherapy 8%

District Nurse 4%

Health Visitor 2%

Occupational Therapy 1%

Dietician 0%

Other 1%

Based on this last experience, what rating would you give this service? (where 1 is lowest and 5 highest)

1 2%

2 2%

3 5%

4 1%

5 3%

What was the Community service you used?

Please tell us ONE thing you felt could have improved the service most on your last contact?

How did you travel to your Community Services appointment?

Car 9%

Bus 0%

Taxi 0%

Walk 0%

Home Visit 3%

Medibus 0%

Other 3%

How long did your journey take from home to get to your appointment?

Up to 30 mins 8%

30 - 45 mins 3%

45 - 60 mins 0%

more than 60 mins 0%

No response 89%

How long do you feel is reasonable for you to have to travel from home?

up to 30 mins 35%

30 -45 mins 1%

45 - 60 mins 0%

more than 60 mins 0%

No response 64%

The Government's strategy is to promote health care which is provided closer to the patient. Within the East Riding we have community hospitals in Withernsea, Hornsea, Beverley, Bridlington and Goole. Would you be willing to attend these sites if they could provide some of your care?

Yes 83%

No 16%

No response 1%

If the above answer is no, why is this?

Do you have any services which you would like to see provided in the Community Hospitals?

Yes 27%

No 51%

No response 22%

What are they?

Which of the following would you use if held at a Community Hospital?

Medical Beds 50%

Certain operations not involving a general anaesthetic 76%

Outpatient appointments with your Consultant 84%

Community Service (Physio, Dietician, Occupational therapy etc) 76%

Diagnostic tests and x-rays 84%

Rehabilitation Services 51%

Respite care 27%

Other 0%

If 'other' selected above, please provide details.

To help us analyse your answers please tell us a few things about yourself. Are you?

Male 50%

Female 48%

No response 2%

How old are you?

Under 16 6%

16 - 44 41%

45 - 64 20%

65 - 74 18%

over 74 13%

Do you have a long standing health condition?

Yes 18%

No 75%

Don't know / can't say 1%

No response 6%

Which of the following best describes you?

Employed 33%

Unemployed 13%

At school or in full time education 9%

Unable to work due to long term sickness 3%

Looking after your home/family 8%

Retired from paid work 31%

Other 0%

What is your ethnic group?

White 98%

British or Black British 0%

Asian or Asian British 0%

Mixed 0%

Chinese 0%

Other ethnic group 0%

No response 2%

Finally, please add any other comments you would like to make about your experiences of using either hospital or community services.

Church View & Prospect Surgeries

2013/14 Annual Patient Survey

2013/14 Annual Patient Survey