Chessington Park Surgery

Number of Responses: 203

Patient Surgery 2013-14

Have you ever had a telephone conversation with a member of the Clinical team?

Yes  61%

No  38%

Was the clinician able to deal with your problem by phone?

Yes  55%

No  20%

No response  25%

Would you consider making an appointment for a telephone consultation in future?

Yes  82%

No  15%

No response  3%

How helpful do you find the receptionists at the Surgery?

Very  94%

Not very  4%

Not at all  0%

Would you recommend the Surgery to someone who has just moved to your local area?

Yes  94%

No  4%

No response  2%

If you have been referred outside of the practice were you satisfied with the referral process?

Yes  62%

No  12%

No response  26%

How easy was it to get an appointment when you wanted?

Very  40%

Fairly  49%

Not  8%

No response  3%

Are you male or female?

Male  34%

Female  65%

How old are you?

Under 18  1%

18-24  5%

25-34  8%

35-44  16%

45-54  15%

55-64  13%

65-74  18%

75-84  12%

over 85  4%

No response  8%

Which of these best describes what you are doing at present?

FT Employed  26%

PT Employed  15%

Unemployed  5%

Sick or Disabled  5%

Retired  37%

Home Maker  4%

No response  8%

What is your ethnic group?

BLACK OR BLACK BRITISH  1%

Caribbean  0%

African  0%

Other ASIAN OR ASIAN BRITISH  4%

Indian  2%

Pakistani  0%

Bangladeshi  0%

Chinese  0%

Korean  0%

Other MIXED  0%

White/Caribbean  0%

White/African  0%

White Asian  0%

Other  0%

WHITE British  79%

Irish  2%

Other  5%

No response  7%