106

Aldermoor Patient Survey 2014

Is the patient Male or Female?

  65%
  34%

How old is the patient?

  4%
  33%
  43%
  13%
  5%

What is the patient's ethnic group?

  91%
  0%
  3%
  0%
  0%
  2%

How long has the patient been a member of this Surgery?

  6%
  13%
  9%
  69%
  3%

When you contacted the surgery to book an appointment, were you able to book one?

  65%
  33%
  2%

Did you experience difficulties getting the appointment you wanted?

  58%
  38%
  4%

If so what was the main difficulty?

  29%
  26%
  7%
  25%
  13%

How helpful was the receptionist you spoke to?

  62%
  25%
  11%
  2%

What day did you want for the patient's appointment?

  32%
  46%
  9%
  12%

What time did you want the appointment?

  13%
  38%
  11%
  20%
  9%
  9%

Was this appointment to see a GP or Nurse?

  90%
  9%

How serious was the health problem?

  26%
  39%
  16%
  17%

Do you feel your health problem could have been dealt with by a telephone consultation with the GP or Nurse?

  11%
  86%
  3%

How long did you have to wait for your appointment, after your appointment time?

  46%
  34%
  10%
  2%
  1%
  7%

How acceptable did you find your waiting time?

  49%
  25%
  6%
  6%
  11%
  3%

When you visited the surgery for a consultation how happy was the patient with your/their consultation?

  35%
  43%
  10%
  3%
  0%
  9%

When you last ordered a repeat prescription how did you notify the surgery that you needed this repeat?

  36%
  7%
  41%
  0%
  2%
  14%

Did you get your prescription sent direct to a pharmacy?

  44%
  40%
  16%

Did you know you can get your prescription sent direct to a pharmacy?

  66%
  20%
  14%

If you used the online web form to order your prescription did you find it easy to use?

  45%
  1%
  41%
  13%

Do you always use the same method to order your repeat prescription?

  78%
  9%
  13%

Would you recommend this surgery to your friends and family?

  76%
  19%
  5%

What do you like most about the surgery?

Is there anything the surgery could do to improve its services in the future?