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The Nightingale Practice Patient Survey 2013-14

Have you attended the practice in the last 9 months?

  90%
  9%

Did you know that since starting our new appointment system dr first our phone lines are open from 08:30-18:30 each day?

  87%
  12%

We now have more receptionists on duty at busy times of the day - How easy have you found getting through to us by phone?

  32%
  45%
  14%
  5%
  4%

Thinking about our new appointment system tell us how easy was it to get an appointment?

  50%
  33%
  14%
  3%

Were you able to see the GP you wanted to see?

  23%
  40%
  33%
  4%

How important is it to you that you see a specific GP

  38%
  34%
  25%
  3%

How well do you know which days of the week your GP is available?

  14%
  15%
  68%
  3%

Missed appointments are a problem for the practice. Did you know that you can leave a voice-mail or text us when you no longer require an appointment?

  58%
  40%
  2%

Now thinking about coming into the practice. How easy do you find getting into the practice?

  81%
  15%
  2%
  2%

How clean is the practice?

  85%
  8%
  4%
  0%
  3%

In the reception area can other patients overhear what you say to the receptionists?

  53%
  31%
  12%
  4%

How helpful do you find the reception staff?

  70%
  23%
  4%
  3%

How do you rate the clinical care you receive?

  43%
  35%
  11%
  7%
  1%
  3%

Do you feel that you are treated with dignity when you visit the practice?

  78%
  15%
  4%
  3%

How happy are you with our opening hours?

  67%
  26%
  3%
  4%

Thinking about when we are closed: Did you know that you can call our out of hours provider 020 8185 0545 and speak or see a local Hackney GP?

  56%
  40%
  4%

Do you know about the pharmacy first service? This service allows you to receive treatment for a range of medical conditions - free if you do not pay for your prescriptions and at prescription charge or less if you do pay - you need to collect a voucher from reception.

  55%
  43%
  2%

Would you recommend The Nightingale Practice to your friends, family or someone who has just moved into the area

  85%
  12%
  3%

Only answer this question if you answered no to the previous question

To help us improve our service please let us have your comments and suggestions. Also let us know what kinds of new services you would like us to offer