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PATIENT SURVEY - FEBRUARY 2014
Q1. (a) Hospital Referrals If you have ever needed a referral to see a consultant at hospital, how satisfied were you with your GPs explanation about your choice of hospital(s)?
If you answered Not Appplicable please go to Question 2
Q1. (b) Were you satisfied with the time given to make decision about where you would like to be referred?
Q1. (c) How satisfied were you with the information given about your hospital referral?
Q2. Do you know what choose and book is?
Q3. If you have used Choose & Book, have you encountered any problems?
Q4. We introduced a Physicians Associate to the practice in January 2013 to carry out telephone triage to help identify the need for urgent/same day appointments and to ease the pressure on our appointment system - if you require urgent medical attention that day you will be seen either by the Physicians Associate or a GP - this process identifies non-urgent / routine appointments which are then booked at the next available slot
If applicable to you - how satisfied were you with your telephone triage / appointment?
The Care Quality Commission is the independent regulator of Health and Adult Social Care in England. They expect certain standards and regulate services to make sure we meet fundamental standards of quality and safety, encouraging care services to improve. Regulation 17 / outcome 1 (respecting and involving people who use services).
Q5. (a) How satisfied are you that you are treated with respect, involved in discussions about your care and treatment and how are you able to influence how your care is provided?
Regulation 12 / outcome 8 (cleanliness and Infection Control) People should be cared for in a clean environment and protected from the risk of infection.
Q5. (b) How satisfied are you with the cleanliness of the surgery premises?
Regulation 19 / Outcome 17 (Complaints) There should be a system in place for identifying, recieving, handling and responding to complaints.
Q5. (c) If applicable - How satisfied are you with the complaints process at the surgery?
The following questions provide us with general information about the range of people who have responded to this survey
Age (Please select appropriate)
Please select your gender
What is your ethnic group?