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We would be grateful if you would complete this survey about Park Road Surgery. Your healthcare and practice team want to provide the highest standard of care. Feedback from this survey will help us to identify areas that may need improvement.

Please tick all the questions that apply to you. There are no right or wrong answers and the actual survey takes about five minutes. Your opinions are extremely important to us.

We also would like your thoughts on the final section for our Patient Participation Group. This helps direct the group with relevant initiatives to support our patient population.

Thank you.

Current Receptionist and appointments service

Q1 How helpful do you find the receptionists at the GP practice?

  53%
  36%
  8%
  1%
  0%

Results chart

Q2 How easy is it to get through to the practice by phone?

  6%
  40%
  27%
  21%
  0%
  2%

Results chart

Q3 How easy is it to speak to a doctor or nurse on the phone at the GP practice?

  6%
  23%
  10%
  10%
  3%
  43%
  5%

Results chart

Q4 If you need to see a GP urgently, can you normally be seen on the same day?

  70%
  16%
  10%
  4%

Results chart

Q5 How easy is it to book ahead in the practice?

  16%
  35%
  24%
  20%
  0%
  3%

Results chart

Q6 How far in advance would you like to be able to book an appointment with a GP?

  48%
  22%
  13%
  8%
  2%
  7%

Results chart

Q7 How do you normally book your appointments at the practice? Please tick all boxes that apply.

  33%
  82%
  0%

Q8 Which of the following methods would you prefer to use to book appointments at the practice? Please tick all boxes that apply.

  26%
  73%
  58%
  0%

About opening times

Q9 Is the GP practice currently open at times that are convenient to you?

  69%
  24%
  3%
  4%

Results chart

Q10 Which of the following additional opening hours would make it easier for you to see or speak to someone? Please tick all boxes that apply.

  16%
  26%
  5%

How good was the last GP you saw at each of the following?

Q11 Giving you enough time

  65%
  20%
  8%
  3%
  2%
  0%

Results chart

Q12Listening to you

  68%
  17%
  11%
  1%
  0%
  0%

Results chart

Q13 Explaining tests and treatments

  58%
  21%
  9%
  2%
  0%
  2%
  8%

Results chart

Q14 Involving you in decisions about your care

  60%
  19%
  9%
  2%
  0%
  4%
  6%

Results chart

Q15 Treating you with care and concern

  70%
  16%
  9%
  3%
  0%
  0%
  2%

Results chart

Q16 Did you have confidence and trust in the GP you saw or spoke to?

  76%
  20%
  1%
  0%
  3%

Results chart

How good was the last nurse you saw at each of the following?

(If you haven’t seen a nurse in your practice in the last 6 months, please go to Q23)

Q17 Giving you enough time

  58%
  19%
  3%
  0%
  0%
  3%
  17%

Results chart

Q18 Listening to you

  50%
  24%
  3%
  0%
  0%
  5%
  18%

Results chart

Q19 Explaining tests and treatments

  47%
  22%
  5%
  0%
  0%
  5%
  21%

Results chart

Q20 Involving you in decisions about your care

  40%
  21%
  3%
  0%
  0%
  13%
  23%

Results chart

Q21Treating you with care and concern

  57%
  18%
  3%
  0%
  0%
  3%
  19%

Results chart

Q22 Did you have confidence and trust in the nurse you saw or spoke to?

  63%
  16%
  1%
  1%
  19%

Results chart

OVERALL

Q23 Overall, how would you describe your experience at the GP practice?

  33%
  36%
  14%
  12%
  1%
  0%
  4%

Results chart

Q24 Would you recommend the GP practice to someone who has just moved to your local area?

  64%
  21%
  6%
  3%
  1%
  5%

Results chart

To help us to analyse response it would help if you could tell us a little about yourself

Q25 Are you?

  25%
  73%
  2%

Results chart

Q26 How old are you?

  0%
  28%
  43%
  16%
  10%
  3%

Results chart

Q27 Do you have a long-standing health condition?

  50%
  46%
  3%

Results chart

Q28 How do you normally get to the surgery?

  63%
  26%
  6%
  2%
  0%

Results chart

Q29 How do you mostly access information about the surgery?

  43%
  21%
  28%
  8%

Results chart

End of survery - Thank you

Edited version © 2011 GPAQ V3 including all individual questions is copyright University of Cambridge/University of Manchester

(edited with input from Park Road Surgery Patient Participation Group)

Park Road Surgery Patient Participation Group

Park Road Surgery has an active Patient Participation Group (PPG) which you are welcome to join and which works on your behalf. We are continually looking at relevant initiatives to support your local surgery and the services it provides.

If you have the time today we would like to know if you have interest in the following:

  6%
  10%
  0%
  9%
  75%

Results chart

Are there any other topics that you would like us to look at on your behalf?

If you have an interest in joining us please see further details on the website or email emma.nicholls5@nhs.net for further details.