Dr Sumira's Practice

Number of Responses: 16

Dr Sumira Weldon Patient Survey January 2014

Are you seeing

Doctor  87%

Practice Nurse  12%

Health Care Assistant  0%

Q1 Speed at which the telephone was answered initially

No experience  43%

Poor  0%

Fair  0%

Good  12%

Very Good  25%

Excellent  18%

Q2 Speed at which the telephone was answered if call transferred

No experience  75%

Poor  0%

Fair  0%

Good  6%

Very Good  12%

Excellent  6%

Q3 Were you able to see the Doctor at the branch surgery when required

No experience  0%

Poor  0%

Fair  0%

Good  0%

Very Good  25%

Excellent  75%

Q4 Length of time waiting to see the Doctor or Nurse

No experience  0%

Poor  0%

Fair  6%

Good  31%

Very Good  37%

Excellent  25%

Q5 Opportunity of speaking to a Doctor or Nurse on the telephone when necessary either at the branch surgery or main site in Corby

No experience  56%

Poor  0%

Fair  0%

Good  0%

Very Good  25%

Excellent  18%

Q6 Opportunity of obtaining a home visit when necessary

No experience  56%

Poor  0%

Fair  12%

Good  0%

Very Good  18%

Excellent  12%

Q7 Level of satisfaction with locum doctors

No experience  43%

Poor  6%

Fair  0%

Good  0%

Very Good  31%

Excellent  18%

Q8 Level of satisfaction with the after hours service

No experience  37%

Poor  0%

Fair  0%

Good  6%

Very Good  18%

Excellent  37%

Q9 Level of satisfaction with dispensing service

No experience  25%

Poor  0%

Fair  0%

Good  6%

Very Good  12%

Excellent  56%

Q10 Prescription ready on time

No experience  25%

Poor  0%

Fair  6%

Good  0%

Very Good  12%

Excellent  56%

Q11 Prescription correctly issued

No experience  37%

Poor  0%

Fair  0%

Good  0%

Very Good  18%

Excellent  43%

Q12 Handling of any queries

No experience  37%

Poor  0%

Fair  0%

Good  0%

Very Good  25%

Excellent  37%

Q13 Were you told when to contact us for your results?

No Experience  31%

Poor  0%

Fair  0%

Good  6%

Very Good  25%

Excellent  37%

Q14 Results available when you contacted us

No experience  31%

Poor  0%

Fair  0%

Good  12%

Very Good  18%

Excellent  37%

Q15 Level of satisfaction with the amount of information provided

No experience  50%

Poor  0%

Fair  0%

Good  6%

Very Good  25%

Excellent  18%

Q16 Level of satisfaction with the manner in which the result was given

No experience  37%

Poor  0%

Fair  0%

Good  6%

Very Good  31%

Excellent  25%

Q17 The information provided by the Reception staff

No experience  0%

Poor  0%

Fair  0%

Good  12%

Very Good  37%

Excellent  50%

Q18 The helpfulness of the Reception staff

No experience  0%

Poor  0%

Fair  0%

Good  12%

Very Good  25%

Excellent  62%

Q19 The helpfulness of other staff

No experience  31%

Poor  0%

Fair  0%

Good  6%

Very Good  31%

Excellent  31%

Q20 My Overall satisfaction with this Practice

No experience  0%

Poor  0%

Fair  0%

Good  18%

Very Good  31%

Excellent  50%

How old are you?

Under 16  0%

16 to 44  6%

45 to 64  56%

65 to 74  25%

75 or over  12%

Are you

Male  37%

Female  62%