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Dr Sumira Studfall Medical Centre, Patient Survey January 2014
Are you seeing
Q1 Speed at which the telephone was answered initially
Q2 Speed at which the telephone was answered if call transferred
Q3 Length of time you had to wait for an appointment
Q4 Convenience of day and time of your appointment
Q5 Length of time waiting to check in with Reception
Q6 Length of time waiting to see the Doctor or Nurse
Q7 Opportunity of speaking to a Doctor or Nurse on the telephone when necessary
Q8 Opportunity of obtaining a home visit when necessary
Q9 Level of satisfaction with the after hours service
Q10 Prescription ready on time
Q11 Prescription correctly issued
Q12 Handling of any queries
Q13 Were you told when to contact us for your results?
Q14 Results available when you contacted us
Q15 Level of satisfaction with the amount of information provided
Q16 Level of satisfaction with the manner in which the result was given
Q17 The information provided by the Reception staff
Q18 The helpfulness of the Reception staff
Q19The information provided by other staff
Q20 The helpfulness of other staff
Q21 My overall satisfaction with this Practice
How old are you?
Are you?