65

Dr Sumira Studfall Medical Centre, Patient Survey January 2014

Are you seeing

  93%
  6%
  0%

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Q1 Speed at which the telephone was answered initially

  3%
  0%
  4%
  21%
  40%
  30%

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Q2 Speed at which the telephone was answered if call transferred

  40%
  0%
  0%
  18%
  26%
  15%

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Q3 Length of time you had to wait for an appointment

  1%
  6%
  18%
  26%
  30%
  16%

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Q4 Convenience of day and time of your appointment

  4%
  1%
  7%
  21%
  36%
  27%

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Q5 Length of time waiting to check in with Reception

  0%
  0%
  1%
  12%
  38%
  44%
  5%

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Q6 Length of time waiting to see the Doctor or Nurse

  7%
  3%
  10%
  18%
  35%
  24%

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Q7 Opportunity of speaking to a Doctor or Nurse on the telephone when necessary

  33%
  4%
  4%
  15%
  29%
  12%

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Q8 Opportunity of obtaining a home visit when necessary

  58%
  6%
  4%
  9%
  12%
  9%

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Q9 Level of satisfaction with the after hours service

  58%
  6%
  1%
  7%
  18%
  7%

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Q10 Prescription ready on time

  20%
  0%
  0%
  7%
  30%
  40%
  3%

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Q11 Prescription correctly issued

  18%
  0%
  1%
  4%
  33%
  40%
  4%

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Q12 Handling of any queries

  21%
  0%
  1%
  7%
  35%
  33%

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Q13 Were you told when to contact us for your results?

  15%
  6%
  7%
  16%
  27%
  26%

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Q14 Results available when you contacted us

  18%
  1%
  6%
  15%
  29%
  29%

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Q15 Level of satisfaction with the amount of information provided

  12%
  3%
  4%
  16%
  30%
  30%
  5%

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Q16 Level of satisfaction with the manner in which the result was given

  15%
  3%
  3%
  18%
  27%
  30%
  4%

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Q17 The information provided by the Reception staff

  3%
  0%
  4%
  13%
  38%
  40%

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Q18 The helpfulness of the Reception staff

  0%
  0%
  4%
  12%
  36%
  46%

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Q19The information provided by other staff

  12%
  0%
  4%
  12%
  33%
  35%
  4%

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Q20 The helpfulness of other staff

  15%
  1%
  6%
  9%
  33%
  32%
  4%

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Q21 My overall satisfaction with this Practice

  0%
  0%
  4%
  15%
  38%
  41%

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How old are you?

  1%
  36%
  32%
  16%
  12%

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Are you?

  46%
  53%

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