Patient Feedback Survey

Number of Responses: 48

Patient Feedback Survey

How easy is it for you to get through to the surgery by telephone?

Very easy 12%

Fairly easy 39%

Not very easy 31%

Difficult 16%

Don't know 0%

Haven't tried 0%

How easy is it to speak to a doctor or nurse on the phone at the practice?

Very easy 10%

Fairly easy 33%

Not very easy 14%

Difficult 14%

Don't know 4%

Haven't tried 22%

If you need to see a GP urgently, can you normally get seen on the same day?

Yes 54%

No 31%

Don't know/Never needed to 14%

How important is it to you to be able to book appointments ahead of time?

Very important 89%

Not important 10%

How do you normally book your appointments?

In person 25%

By phone 68%

Online 20%

Doesn't apply 0%

Which of the following methods would you prefer to use to book appointments?

In person 20%

By phone 75%

Online 33%

Doesn't apply 0%

Is the GP practice currently open at times that are convenient to you?

Yes 81%

No 16%

No response 3%

If you have attended Accident and Emergency in the last year, did any of the following contribute to your decision to go there?(Select all that apply)

I haven't been to A&E 47%

Prefer to receive care in hospital 4%

Hospital is closer to home 4%

Advised by GP 14%

Couldn't speak to a doctor or nurse at the practice 14%

Pharmacy wasn't open 4%

Advised by NHS111 14%

Wasn't aware of other options 10%

What is your first source of information when you need health advice or information urgently?

Health information on the internet 33%

NHS111 4%

Pharmacist 6%

GP practice 43%

A&E 4%

Speak to family/ friends 8%

How do you find our waiting rooms? (Select all that apply)

Welcoming 35%

Noisy 10%

Adequate 37%

Practical 31%

Impractical 4%

What do you prefer in the waiting area?

Music 72%

Silence 20%

Health promotion videos 6%

How informative do you find our noticeboards?

Very informative 29%

Fairly informative 47%

Not very informative 4%

Uninformative 4%

Never noticed/ never read noticeboards 14%

How do you rate the overall cleanliness of the surgery?

Very good 47%

Good 27%

Average 22%

Below average 0%

Poor 2%

With regards to our reception team, how would you rate them on the following:

Staffing levels

Very good 31%

Good 35%

Average 16%

Below average 12%

Not good 4%

Confidentiality

Very good 45%

Good 31%

Average 14%

Below average 4%

Not good 4%

Efficiency

Very good 37%

Good 29%

Average 18%

Below average 10%

Not good 4%

Approachability

Very good 43%

Good 22%

Average 20%

Below average 4%

Not good 8%

Do you have any other comments you would like to add?

Ladybarn Group Practice

Patient Feedback Survey

Patient Feedback Survey