Patient Survey February 2014

Number of Responses: 169

LEE HOUSE SURGERY PATIENT SURVEY February 2014

ABOUT YOU

Q1. Are you male or female ?

Male  28%
Female  69%
No response  3%

Q2. How old are you ?

Under 18  1%
18-24  4%
25-34  11%
35-44  19%
45-54  18%
55-64  12%
65-74  14%
75-84  10%
85 and over  5%
No response  6%

ABOUT THE SURGERY

Q3. In the past 6 months how easy have you found the following ?

Getting through on the phone

Haven’t tried  5%
Very easy  41%
Fairly easy  33%
Not very easy  10%
Not at all easy  4%
Don’t know  0%
No response  7%

Speaking to a Doctor on the phone

Haven’t tried  53%
Very easy  3%
Fairly easy  6%
Not very easy  5%
Not at all easy  8%
Don’t know  11%
No response  14%

Speaking to a Nurse on the phone

Haven’t tried  42%
Very easy  11%
Fairly easy  18%
Not very easy  4%
Not at all easy  4%
Don’t know  8%
No response  13%

Booking an appointment with a Doctor

Haven’t tried  5%
Very easy  39%
Fairly easy  30%
Not very easy  8%
Not at all easy  7%
Don’t know  1%
No response  10%

Booking an appointment with a Nurse

Haven’t tried  18%
Very easy  37%
Fairly easy  26%
Not very easy  7%
Not at all easy  1%
Don’t know  3%
No response  8%

Q4. How satisfied are you with the opening hours at the surgery ?

Very  49%
Fairly  29%
Neither satisfied nor dissatisfied  13%
Quite dissatisfied  2%
Very dissatisfied  0%
Don’t know the opening hours  2%
No response  5%

If not satisfied with opening hours what would you want to change?

Q5. How helpful do you find the receptionists at the Surgery ?

Very  71%
Fairly  23%
Not very  3%
Not at all  0%
No response  3%

Q6. In general, how satisfied are you with the care you get at the Surgery?

Very  48%
Fairly  36%
Neither satisfied nor dissatisfied  5%
Quite dissatisfied  1%
Very dissatisfied  0%
No response  10%

Q7. We offer online access to book appointments, if you use the system how satisfied are you with the service?

Very  21%
Fairly  5%
Neith satisfied nor dissatisfied  7%
Quite dissatisfied  1%
Very dissatisfied  0%
No response  66%

If you do not use the system would you like us to send you the details?

Yes  13%
No  9%
No response  78%

Q8 We offer online prescription ordering, if you use the system how satisfied are you with the service?

Very  20%
Fairly  4%
Neither satisfied nor dissatisfied  7%
Quite dissatisfied  1%
Very dissatisfied  0%
No response  68%

If you do not use the system would you like us to send you the details?

Yes  13%
No  8%
No response  79%

Q10 Would you recommend the Surgery to someone who has just moved to your local area.?

Yes  67%
Might  12%
Not sure  11%
Probably not  4%
Definitely not  0%
Don’t know  0%
No response  6%

OTHER COMMENTS Is there is anything else you would like to tell us?

Thank you for completing this survey.

Lee House Surgery

Patient Survey February 2014