Forest Gate Surgery

Number of Responses: 451

Dear Patient,

Thank you for agreeing to take this short survey to help the practice understand how our patient experience can be improved. We know that getting through to the practice on the phone and getting an appointment are still top priorities for you and we are continuing to monitor these areas following our survey last year.

Please answer all of the questions and click 'Send Survey' when you are done.

Doctor/Patient Relationships

Q1. Do you have confidence that our GPs are honest and trustworthy?

Yes, always  92%

Sometimes  5%

No, not at all  0%

No response  3%

Q2. Do you have confidence that your doctor will keep your information confidential?

Yes, always  96%

Sometimes  2%

No, not at all  0%

No response  2%

Q3. Do you have a good relationship with your usual GP?

Very Good  64%

Good  21%

Satisfactory  10%

Bad  0%

Very Bad  0%

No response  5%

Q4. Do you find our GPs polite and considerate?

Yes, always  88%

Sometimes  9%

No, not at all  0%

No response  3%

Q5. Any other Comments?

Repeat Prescriptions

Q6. Are you aware of our online repeat prescription service?

Yes, I am already using it  31%

Yes but i don't use it  61%

No, I have never heard of it  5%

No response  3%

Q7. How do you usually request your repeat prescriptions?

I call in  19%

I speak with the reception staff in person  7%

I use the request box  35%

Online repeat prescriptions  25%

No response  14%

Q8. Are you happy with the repeat prescription service in general?

Yes  83%

No  0%

It could be better  2%

No response  15%

Q9. Any other Comments?

Test Results

Q10. Are you happy with how you currently receive your test results?

Yes,very  62%

Could be better  14%

Not happy at all  0%

Does not apply  17%

No response  7%

Q11. Any other Comments?

Staff/Customer Service

Q12. How helpful do you find the staff at Forest Gate Surgery?

Very helpful  79%

Fairly helpful  16%

Unhelpful  0%

Very unhelpful  0%

Does not apply  0%

No response  5%

Q13. Do staff treat you with dignity and respect?

Yes, always  90%

Sometimes  6%

Not at all  0%

Does not apply  0%

No response  4%

Q14. Do you find Forest Gate Surgery staff friendly and approachable?

Yes, very  86%

Sometimes  9%

Not at all  0%

Does not apply  0%

No response  5%

Q15. When calling the surgery are you spoken to in a courteous and professional manner?

Yes, always  87%

Sometimes  8%

Not at all  0%

Does not apply  1%

No response  4%

Q16. Any other Comments?

General

Q17. How would rate your overall experience at Forest Gate Surgery?

Excellent  50%

Very good  37%

Good  7%

Fair  0%

Poor  0%

Very poor  0%

No response  6%

Q18. Would you recommend Forest Gate Surgery to a friend?

Yes  93%

No  0%

No response  7%

Q19. Are you pleased with our new reception area?

Yes, definitely  66%

Unsure  23%

No, definitely not  5%

Does not apply  1%

No response  5%

Q20. Any other Comments?

To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

Male  33%

Female  59%

No response  8%

What age are you?

Under 16  0%

17 - 24  3%

25 - 34  9%

35 - 44  13%

45 - 54  16%

55 - 64  17%

65 - 74  19%

75 - 84  12%

Over 84  3%

No response  8%

What is the ethnic background with which you most identify?

White British  90%

White Irish  1%

Mixed White & Black Caribbean  0%

Mixed White & Black African  0%

Mixed White & Black Asian  0%

Indian  0%

Pakistani  0%

Bangladeshi  0%

Black Caribbean  0%

Black African  0%

Chinese  0%

Other  1%

No response  8%

How would you describe how often you come to the practice?

Regularly  33%

Occasionally  48%

Very Rarely  13%

No response  6%

Many thanks for your time in answering the questions on this survey.