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Dear Patient,

Thank you for agreeing to take this short survey to help the practice understand how our patient experience can be improved. We know that getting through to the practice on the phone and getting an appointment are still top priorities for you and we are continuing to monitor these areas following our survey last year.

Please answer all of the questions and click 'Send Survey' when you are done.

Doctor/Patient Relationships

Q1. Do you have confidence that our GPs are honest and trustworthy?

  92%
  5%
  0%
  3%

Q2. Do you have confidence that your doctor will keep your information confidential?

  96%
  2%
  0%
  2%

Q3. Do you have a good relationship with your usual GP?

  64%
  21%
  10%
  0%
  0%
  5%

Q4. Do you find our GPs polite and considerate?

  88%
  9%
  0%
  3%

Q5. Any other Comments?

Repeat Prescriptions

Q6. Are you aware of our online repeat prescription service?

  31%
  61%
  5%
  3%

Q7. How do you usually request your repeat prescriptions?

  19%
  7%
  35%
  25%
  14%

Q8. Are you happy with the repeat prescription service in general?

  83%
  0%
  2%
  15%

Q9. Any other Comments?

Test Results

Q10. Are you happy with how you currently receive your test results?

  62%
  14%
  0%
  17%
  7%

Q11. Any other Comments?

Staff/Customer Service

Q12. How helpful do you find the staff at Forest Gate Surgery?

  79%
  16%
  0%
  0%
  0%
  5%

Q13. Do staff treat you with dignity and respect?

  90%
  6%
  0%
  0%
  4%

Q14. Do you find Forest Gate Surgery staff friendly and approachable?

  86%
  9%
  0%
  0%
  5%

Q15. When calling the surgery are you spoken to in a courteous and professional manner?

  87%
  8%
  0%
  1%
  4%

Q16. Any other Comments?

General

Q17. How would rate your overall experience at Forest Gate Surgery?

  50%
  37%
  7%
  0%
  0%
  0%
  6%

Q18. Would you recommend Forest Gate Surgery to a friend?

  93%
  0%
  7%

Q19. Are you pleased with our new reception area?

  66%
  23%
  5%
  1%
  5%

Q20. Any other Comments?


To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

  33%
  59%
  8%

What age are you?

  0%
  3%
  9%
  13%
  16%
  17%
  19%
  12%
  3%
  8%

What is the ethnic background with which you most identify?

  90%
  1%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  1%
  8%

How would you describe how often you come to the practice?

  33%
  48%
  13%
  6%

Many thanks for your time in answering the questions on this survey.