100
Patient Survey 2013/14
Your general level of satisfaction with the practice
0%
0%
7%
31%
61%
1%

Ease of contacting the practice on the telephone
0%
0%
6%
28%
65%
1%

Satisfaction with the day and time arranged for your appointment
0%
1%
5%
24%
70%

Chances of seeing a doctor or nurse within 48 hours
0%
0%
7%
24%
68%
1%

Chances of seeing a doctor or nurse of your choice
0%
0%
13%
38%
47%
2%

Opportunity of speaking to a doctor or nurse on the telephone when necessary
0%
2%
13%
35%
35%
15%

Comfort of waiting room
0%
4%
22%
38%
36%

Length of waiting time
0%
4%
27%
37%
31%
1%

Comments
My overall satisfaction with this visit
1%
4%
4%
24%
67%

The doctor/nurse’s ability to really listen to me was
0%
5%
5%
23%
67%

The doctor/nurse’s explanation of things to me was
0%
6%
6%
29%
59%

My confidence in this doctor/nurse’s ability is
1%
5%
2%
22%
69%
1%

The opportunity I was given to express my concerns or fears was
0%
3%
10%
28%
59%

The respect shown to me by the doctor/nurse was
0%
1%
5%
22%
72%

The amount of time given to me for this visit was
0%
3%
8%
30%
59%

Comments
How do you rate our reception team
0%
0%
5%
25%
63%
7%

How do you rate our dispensary team
0%
3%
5%
30%
55%
7%

How do you rate our general cleanliness of surgery
0%
1%
7%
32%
54%
6%

How do you rate our opening hours
0%
4%
12%
40%
38%
6%

Comments
Did you know you can book appointments online?
57%
32%
11%

Did you know you can order prescriptions online?
52%
37%
11%

Would you be interested in registering for online services?
41%
40%
19%

Comments
Did you know we have a patient reference group?
11%
82%
7%

Would you be interested in joining our patient reference group? (Please ask reception for details)
7%
79%
14%

In order to increase the number of available appointments with the nurses at the practice, we are considering stopping the drop-in service from 9am-10am. This would mean that all nurse appointments can be pre-booked therefore reducing waiting times for an appointment and in surgery. How happy would uo be with this proposed change?
34%
11%
48%
7%

Thank you for completing this questionnaire.