Topcliffe Surgery

Number of Responses: 100

Patient Survey 2013/14

Your general level of satisfaction with the practice

Poor  0%

Fair  0%

Good  7%

Very Good  31%

Excellent  61%

No response  1%

Ease of contacting the practice on the telephone

Poor  0%

Fair  0%

Good  6%

Very Good  28%

Excellent  65%

No response  1%

Satisfaction with the day and time arranged for your appointment

Poor  0%

Fair  1%

Good  5%

Very Good  24%

Excellent  70%

Chances of seeing a doctor or nurse within 48 hours

Poor  0%

Fair  0%

Good  7%

Very Good  24%

Excellent  68%

No response  1%

Chances of seeing a doctor or nurse of your choice

Poor  0%

Fair  0%

Good  13%

Very Good  38%

Excellent  47%

No response  2%

Opportunity of speaking to a doctor or nurse on the telephone when necessary

Poor  0%

Fair  2%

Good  13%

Very Good  35%

Excellent  35%

No response  15%

Comfort of waiting room

Poor  0%

Fair  4%

Good  22%

Very Good  38%

Excellent  36%

Length of waiting time

Poor  0%

Fair  4%

Good  27%

Very Good  37%

Excellent  31%

No response  1%

Comments

My overall satisfaction with this visit

Poor  1%

Fair  4%

Good  4%

Very Good  24%

Excellent  67%

The doctor/nurse’s ability to really listen to me was

Poor  0%

Fair  5%

Good  5%

Very Good  23%

Excellent  67%

The doctor/nurse’s explanation of things to me was

Poor  0%

Fair  6%

Good  6%

Very Good  29%

Excellent  59%

My confidence in this doctor/nurse’s ability is

Poor  1%

Fair  5%

Good  2%

Very Good  22%

Excellent  69%

No response  1%

The opportunity I was given to express my concerns or fears was

Poor  0%

Fair  3%

Good  10%

Very Good  28%

Excellent  59%

The respect shown to me by the doctor/nurse was

Poor  0%

Fair  1%

Good  5%

Very Good  22%

Excellent  72%

The amount of time given to me for this visit was

Poor  0%

Fair  3%

Good  8%

Very Good  30%

Excellent  59%

Comments

How do you rate our reception team

Poor  0%

Fair  0%

Good  5%

Very Good  25%

Excellent  63%

No response  7%

How do you rate our dispensary team

Poor  0%

Fair  3%

Good  5%

Very Good  30%

Excellent  55%

No response  7%

How do you rate our general cleanliness of surgery

Poor  0%

Fair  1%

Good  7%

Very Good  32%

Excellent  54%

No response  6%

How do you rate our opening hours

Poor  0%

Fair  4%

Good  12%

Very Good  40%

Excellent  38%

No response  6%

Comments

Did you know you can book appointments online?

Yes  57%

No  32%

No response  11%

Did you know you can order prescriptions online?

Yes  52%

No  37%

No response  11%

Would you be interested in registering for online services?

Yes  41%

No  40%

No response  19%

Comments

Did you know we have a patient reference group?

Yes  11%

No  82%

No response  7%

Would you be interested in joining our patient reference group? (Please ask reception for details)

Yes  7%

No  79%

No response  14%

In order to increase the number of available appointments with the nurses at the practice, we are considering stopping the drop-in service from 9am-10am. This would mean that all nurse appointments can be pre-booked therefore reducing waiting times for an appointment and in surgery. How happy would uo be with this proposed change?

Happy  34%

Unhappy  11%

Don't Mind  48%

No response  7%

Thank you for completing this questionnaire.