100

Patient Survey 2013/14

Your general level of satisfaction with the practice

  0%
  0%
  7%
  31%
  61%
  1%

Ease of contacting the practice on the telephone

  0%
  0%
  6%
  28%
  65%
  1%

Satisfaction with the day and time arranged for your appointment

  0%
  1%
  5%
  24%
  70%

Chances of seeing a doctor or nurse within 48 hours

  0%
  0%
  7%
  24%
  68%
  1%

Chances of seeing a doctor or nurse of your choice

  0%
  0%
  13%
  38%
  47%
  2%

Opportunity of speaking to a doctor or nurse on the telephone when necessary

  0%
  2%
  13%
  35%
  35%
  15%

Comfort of waiting room

  0%
  4%
  22%
  38%
  36%

Length of waiting time

  0%
  4%
  27%
  37%
  31%
  1%

Comments

My overall satisfaction with this visit

  1%
  4%
  4%
  24%
  67%

The doctor/nurse’s ability to really listen to me was

  0%
  5%
  5%
  23%
  67%

The doctor/nurse’s explanation of things to me was

  0%
  6%
  6%
  29%
  59%

My confidence in this doctor/nurse’s ability is

  1%
  5%
  2%
  22%
  69%
  1%

The opportunity I was given to express my concerns or fears was

  0%
  3%
  10%
  28%
  59%

The respect shown to me by the doctor/nurse was

  0%
  1%
  5%
  22%
  72%

The amount of time given to me for this visit was

  0%
  3%
  8%
  30%
  59%

Comments

How do you rate our reception team

  0%
  0%
  5%
  25%
  63%
  7%

How do you rate our dispensary team

  0%
  3%
  5%
  30%
  55%
  7%

How do you rate our general cleanliness of surgery

  0%
  1%
  7%
  32%
  54%
  6%

How do you rate our opening hours

  0%
  4%
  12%
  40%
  38%
  6%

Comments

Did you know you can book appointments online?

  57%
  32%
  11%

Did you know you can order prescriptions online?

  52%
  37%
  11%

Would you be interested in registering for online services?

  41%
  40%
  19%

Comments

Did you know we have a patient reference group?

  11%
  82%
  7%

Would you be interested in joining our patient reference group? (Please ask reception for details)

  7%
  79%
  14%

In order to increase the number of available appointments with the nurses at the practice, we are considering stopping the drop-in service from 9am-10am. This would mean that all nurse appointments can be pre-booked therefore reducing waiting times for an appointment and in surgery. How happy would uo be with this proposed change?

  34%
  11%
  48%
  7%

Thank you for completing this questionnaire.