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Dear Patient,

Many thanks for agreeing to take this short survey to help our practice understand how our response to urgent medical needs can be improved. Your opinion is valuable to us and will help us shape the way we manage access to urgent care in the future

Please answer all of the questions and click 'Send Survey' when you are done.

Q1. Are you aware of the urgent same day appointment service provided at the Practice?

  72%
  27%

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Q2. Have you ever contacted the Practice needing to see a doctor urgently?

  52%
  40%
  8%

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If you answered No, please move to Question 4.

Q3. If Yes, how easy was it to get through on the telephone to speak to a receptionist??

  38%
  21%
  1%
  0%
  40%

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Q3a. How helpful do you find the receptionists at the surgery ?

  47%
  15%
  0%
  0%
  38%

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Q3b. Were you able to get an appointment with a GP on the same day?

  43%
  7%
  11%
  39%

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Q3c. When you arrived at the surgery how long did you have to wait after your appointment time to be seen?

  17%
  35%
  9%
  1%
  1%
  0%
  37%

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Q3d. Did you have confidence in the GP that you had the appointment with?

  60%
  3%
  37%

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Q4. In the event of a minor medical emergency, would you be more likely to see your GP, attend A&E or visit the Walk-in Centre?

  61%
  17%
  18%
  4%

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4a. If you answered A&E, why is this? (choose as many answers as you like)

  3%
  3%
  10%
  2%
  2%
  7%
  2%
  1%
  0%
  1%

Q5. If you could speak to your GP or Shropdoc on the telephone might this prevent you from going to A&E?

  86%
  9%
  5%

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Q6. Are you aware of the location and service provided by the Shrewsbury Walk-in Centre?

  61%
  26%
  11%

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Q7. Have you used the new 111 telephone service?

  3%
  89%
  6%

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Q8. Do you have any suggestions or comments about how we might be able to improve access to our surgery for urgent medical care or help to educate our patients about the options available to them?


To help us analyse your answers please tell us a few things about yourself. This section is optional and does not form part of the survey.

Are you male or female?

  39%
  56%
  5%

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What age are you?

  0%
  11%
  13%
  9%
  17%
  10%
  22%
  11%
  0%
  7%

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What is the ethnic background with which you most identify?

  92%
  3%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  5%

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How would you describe how often you come to the practice?

  39%
  36%
  18%
  7%

Results chart

Many thanks for your time in answering the questions on this survey.