99

Dear Patient,

Many thanks for agreeing to complete this short survey to help our practice understand how our services can be improved, if at all.

Please answer all the questions that apply to you. There are no right or wrong answers.

TELEPHONE

How have you found getting through to the Practice on the telephone?

  32%
  46%
  20%
  1%

Results chart

How have you found getting to speak to a Doctor on the telephone?

  13%
  27%
  18%
  40%
  2%

Results chart

How have you found getting test results over the telephone?

  16%
  40%
  11%
  32%

Results chart

OPENING HOURS

How satisfied are you with the Practice opening hours?

  34%
  56%
  6%
  3%

Results chart

How satisfied are you with the Practice's extended hours?

  33%
  46%
  5%
  15%

Results chart

APPOINTMENTS

Which of the following methods do you use to book your appointments?

  66%
  31%
  1%
  2%

Results chart

How easy is it to get an appointment to see your preferred Doctor?

  26%
  42%
  20%
  10%
  2%

Results chart

Are you normally seen by your Doctor at the appointed time?

  77%
  22%

Results chart

TREATMENT

How satisfied are you with the level of care provided by our Doctors and Nurses?

  55%
  39%
  3%
  0%
  3%

Results chart

How satisfied are you that your appointment with the Doctor / Nurse was long enough to provide sufficient time to fully discuss and help your condition?

  54%
  42%
  3%
  0%

Results chart

If you need a referral to another service - are you aware you have a choice in where you can be seen?

  75%
  23%
  2%

Results chart

How helpful do you find our Reception staff?

  69%
  27%
  2%
  0%
  2%

Results chart

How at ease do you feel when you visit the surgery?

  88%
  6%
  6%

Results chart

REPEAT PRESCRIPTIONS

Which of the following methods do you use to order your repeat prescription?

  55%
  22%
  3%
  20%

Results chart

How easy was it to order your most recent repeat prescription?

  52%
  28%
  3%
  17%

Results chart

How do you feel your request was dealt with by the practice?

  65%
  18%
  5%
  12%

Results chart

Thinking back over the last 6/12 months, have you encountered any problems with your repeat prescription?

  72%
  12%
  1%
  15%

Results chart

Are you aware you can now order your repeat prescriptions online?

  43%
  49%
  8%

Results chart

Do you have any other comments?

Thank you for taking the time to complete our survey.