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Dear Patient,
Many thanks for agreeing to complete this short survey to help our practice understand how our services can be improved, if at all.
Please answer all the questions that apply to you. There are no right or wrong answers.
TELEPHONE
How have you found getting through to the Practice on the telephone?
How have you found getting to speak to a Doctor on the telephone?
How have you found getting test results over the telephone?
OPENING HOURS
How satisfied are you with the Practice opening hours?
How satisfied are you with the Practice's extended hours?
APPOINTMENTS
Which of the following methods do you use to book your appointments?
How easy is it to get an appointment to see your preferred Doctor?
Are you normally seen by your Doctor at the appointed time?
TREATMENT
How satisfied are you with the level of care provided by our Doctors and Nurses?
How satisfied are you that your appointment with the Doctor / Nurse was long enough to provide sufficient time to fully discuss and help your condition?
If you need a referral to another service - are you aware you have a choice in where you can be seen?
How helpful do you find our Reception staff?
How at ease do you feel when you visit the surgery?
REPEAT PRESCRIPTIONS
Which of the following methods do you use to order your repeat prescription?
How easy was it to order your most recent repeat prescription?
How do you feel your request was dealt with by the practice?
Thinking back over the last 6/12 months, have you encountered any problems with your repeat prescription?
Are you aware you can now order your repeat prescriptions online?
Do you have any other comments?
Thank you for taking the time to complete our survey.