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HOLLYWOOD MEDICAL PRACTICE - 2013/14 PRACTICE SURVEY

The Practice in conjunction with the Patient Participation Group feel that Appointments and Access to Primary Care services is an area where we would like to try and improve further and as such we would value your feedback.

We would be grateful if you would take the time to answer the following questions, which will be anonymous and completely confidential, however the results of which will be used in conjunction with other responses to help improve the service we provide. Thank you in advance for your time in completing this survey.

Q1. What time would you find it the most useful to have ‘on the day’ appointments become available – or is this system something that you feel should be abolished?

  34%
  12%
  2%
  2%
  45%
  5%

:

Q2. The Doctors offer Telephone Consultations for those patients who find it difficult to get to surgery, or have a query which can easily be dealt with over the phone. What do you think about this service?

  24%
  40%
  12%
  17%
  4%

Q3. Has there ever been a time when you were unable to get to or unable to contact the surgery during our normal opening hours and as a result have gone to a Walk in Centre or A & E because we did not answer your call or offer you an appointment ?

  74%
  13%
  6%
  3%
  4%

Q4. Out of Hours GP Services – Do you know how to access GP services when our Practice is closed?

  87%
  10%
  3%

:

If your answer is No, please note that when the surgery is closed our answering machine gives you all the information you need to be able to access GP Services Out of Hours;

If you have used the Out of Hours Service were you satisfied with the outcome of the contact that you had?

  50%
  6%
  44%

If the answer is no, please give an indication of what was lacking with the service: -

  4%
  0%
  0%
  0%
  96%

Q5. With advances in our clinical system and the option to be able to contact patients via text and email, we are considering offering the option to patients of texting their results? Before investing time developing this system, we would be grateful if you could let us know whether this is something you would find useful and would sign up for?

  34%
  41%
  21%
  4%

Q6. We are about to enrol in the second phase of the Electronic Prescription Service. This is where your prescription will be sent electronically to your pharmacy of choice without the need to issue a paper version. This prevents the need to collect prescriptions and helps alleviate the problem of scripts being lost. At present how do you order your repeat prescription:-

  77%
  6%
  6%
  4%
  7%

Would you be interested in more information about the Electronic Prescription Service (EPS) and consider signing up to this service?

  60%
  20%
  15%
  5%

Q7. It is important that Patients feel that they are able to approach the Practice with any issues that are of concern – do you feel that the Practice allows you to do this?

  85%
  4%
  7%
  0%
  0%
  4%

To help us analyse your answers please tell us a few things about yourself:Are you male or female?

  22%
  76%
  2%

What age are you?

  0%
  20%
  34%
  25%
  16%
  5%

What is the ethnic background with which you most identify?

  94%
  1%
  0%
  0%
  0%
  1%

How often do you attend the surgery to see a GP?

  3%
  19%
  54%
  4%
  14%
  6%