We would be grateful if you could complete this survey about your GP/ANP/nurse and general practice. They want to provide the highest standard of care. A summary from this survey will be fed back to them to help them identify areas for improvement. Your opinions are very valuable. Please answer ALL the questions you can. There are no right or wrong answers and your GP will NOT be able to identify your individual answers. Thank you.
About Your Visit to the GP
How good was the GP/ANP/Nurse at
Q1 Putting you at ease?
Q2 Listening to you?
Q3 Explaining your treatment and condition?
Q4 Did you have confidence that the GP/ANP/nurse will keep your information confidential?
Q5 Would you be completely happy to see this GP/ANP/nurse again?
Q6 Are you aware that you have a choice of where you can be referred to?
Please enter the name of the GP/ANP/Nurse you recently saw and add any additional comments:
About Receptionists and Appointments
Q7 How helpful do you find the receptionists at your GP practice?
Q8 How easy is it to get through to someone at your GP practice on the phone?
Q9 How easy is it to speak to a GP/ANP/nurse on the phone at your GP practice?
Thinking of times when you are willing to see any GP:
Q10 How quickly do you usually get seen?
Q11 How do you rate how quickly you were seen?
Q12 Is your GP practice currently open at times that are convenient to you?
Q13 Which of the following additional opening hours would make it easier for you to see or speak to someone? (please X all boxes that apply)
Information/Communication/misc
Q14 Are you aware where you can find information about the practice?
Q15 Are you aware that a GP triages telephone calls and messages?
Q16 Do you feel that our reception area is clean and tidy at all times?
Q17 Are you aware that we have a private room if you do not wish to discuss anything private at the front reception?
Q18 Are you aware that we have a mobile telephone number to enable you to text us to cancel an appointment?
Thinking about the care you get from your GP/ANP/nurse overall, how well does the practice help you to:
Q19 Understand your health problems?
Q20 Cope with your health problems?
Q21 Overall, how would you describe your experience of your GP surgery?
Q22 Would you recommend your GP surgery to family and friends or someone who has just moved to your local area?
It will help us to understand your answers if you could tell us a little about yourself
Q23 Are you ?
Q24 How old are you?
Q25 What is your ethnic group?
Q26 Which of the following best describes you?
Finally, please add any other comments you would like to make about your GP practice: