100

Dear Patient,

Many thanks for agreeing to take this short survey to help our practice understand how the service we provide can be improved.

Please answer all of the questions and click Send when you are done. ( A paper copy of this survey is available at reception)

Q1: Have you seen one of our doctors in the last 12 months?

  94%
  6%

Q2: How satisfied are you with the ability to make appointments with a doctor?

  10%
  20%
  51%
  19%

Q3: If you have asked to see a Doctor urgently, have you been able to access care either face to face or on the phone on the same day?

  63%
  15%
  22%

_____________________________________________________________________________

Q4: Are you aware that it is now possible to make an appointment with your doctor by registering for online appointments?

  50%
  48%
  2%

Q5: What is your preferred method of contact to make an appointment at the surgery?

  60%
  29%
  9%
  2%

Q6: What is your preferred method of contact for enquiries ?

  76%
  13%
  10%
  1%

Q7: How would you rate the General Appearance of our website?

  2%
  19%
  17%
  23%
  37%
  2%

Q8: How would you rate the Information Provided on our website?

  2%
  20%
  20%
  21%
  36%
  1%

_____________________________________________________________________________

Q9: Do the current opening hours enable you to access the care you need?

  3%
  14%
  39%
  44%

Q10: What additional hours would enable you to access the care you need more easily?

  5%
  20%
  45%
  26%
  4%

_____________________________________________________________________________

Q11: The NHS Health Check is available to people aged 40 and 74 years old who haven't already been diagnosed with vascular diseases and who don't have certain risk factors such as high blood pressure or high cholesterol treated by medication. If you were invited to the surgery for an NHS Health Check would you attend?

  3%
  12%
  52%
  31%
  2%

______________________________________________________________________________

To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

  36%
  63%
  1%

What age are you?

  3%
  2%
  2%
  9%
  13%
  25%
  26%
  16%
  4%

What is the ethnic background with which you most identify?

  89%
  4%
  0%
  0%
  0%
  1%
  0%
  0%
  0%
  0%
  0%
  2%
  4%

How would you describe how often you come to the practice?

  30%
  54%
  15%
  1%

Many thanks for your time in answering the questions on this survey.