Goldsworth Medical Practice - Patient survey 2014

Number of Responses: 118

Goldsworth Medical Practice - Patient Survey 2014

Which of our surgeries do you normally visit?

Goldsworth Park 75%

York House 27%

When did you last see the doctor?

Past 3 months 73%

Between 3 and 6 months 11%

More than 6 months 14%

Never 0%

How did you book your appointment?

In person 28%

By Phone 67%

Online 6%

Which method would you prefer?

In person 16%

By phone 55%

Online 26%

No preference 14%

In the past six months how easy have you found the following:]

Getting through on the phone?

Haven't tried 3%

Very easy 9%

Fairly easy 35%

Not very easy 27%

Not easy at all 22%

Don't know 1%

Speaking to a Doctor?

Haven't tried 31%

Very easy 11%

Fairly easy 33%

Not very easy 16%

Not easy at all 4%

Don't know 2%

Speaking to a Nurse?

Haven't tried 75%

Very easy 6%

Fairly easy 11%

Not very easy 2%

Not easy at all 0%

Don't know 2%

Obtaining test results?

Haven't tried 33%

Very easy 22%

Fairly easy 32%

Not very easy 5%

Not easy at all 2%

Don't know 3%

In the past 6 months have you tried to see a doctor fairly quickly?

Yes 72%

No 26%

Can't remember 1%

Were you able to see a Doctor on the same day or within two working days?

Yes 59%

No 27%

Can't remember 11%

If not, why?

No appointments 23%

Times didn't suit 0%

Appointment was with a Doctor I didn't want to see 8%

A nurse was free but I wanted to see a Doctor 0%

Was offered an appointment at another surgery 2%

Another reason 0%

Can't remember 2%

Are you aware that you can book a telephone appointment with a doctor?

Yes 77%

No 22%

In the past 6 months have you tried to book ahead for an appointment?

Yes 72%

No 22%

Can't remember 2%

Last time you tried were you able to get an appointment with a doctor more than two weeks in advance?

Yes 42%

No 28%

Can't remember 27%

How easy did you find getting into the surgery?

Very easy 73%

Fairly easy 24%

Not very easy 1%

Not at all easy 0%

How clean is the GP surgery?

Very clean 44%

Fairly clean 50%

Not very clean 2%

Not at all clean 1%

Don't know 1%

How helpful do you find the receptionists?

Very helpful 57%

Fairly helpful 32%

Not very helpful 7%

Not at all helpful 2%

How long after your appointment time do you normally wait to be seen?

I am normally seen on time 2%

Less than 5 minutes 5%

5-15 minutes 36%

15-30 minutes 37%

More than 30 minutes 13%

Can't remember 5%

How do you feel about how long you normally have to wait?

I don't normally have to wait long 36%

I have to wait a bit too long 38%

I have to wait far too long 9%

No opinion 16%

Is there a particular Doctor you prefer to see?

Yes 75%

No 24%

There is usually only one at my GP or Health Centre 0%

How often do you get to see your preferred Doctor?

Always or most of the time 17%

A lot of the time 14%

Some of the time 28%

Never or almost never 20%

Not tried 18%

How satisfied are you with opening hours of the surgery?

Very satisfied 40%

Fairly satisfied 34%

Neither satisfied nor dissatisfied 11%

Quite dissatisfied 8%

Very dissatisfied 2%

Don't know opening hours 0%

Would you like the surgery to open at additional times?

Yes 61%

No 38%

In general how satisfied are you with the care you get at the surgery?

Very satisfied 50%

Fairly satisfied 40%

Neither satisfied or dissatisfied 5%

Quite dissatisfied 0%

Very dissatisfied 2%

We provide services such as blood testing/24 hour blood pressure monitoring/minor surgery and INR testing. How would you feel about attending another site to have this done. For example, another GP practice or the community hospital.

Wouldn't mind 27%

I would like this to be provided at my surgery 40%

Don't know 29%

Would you recommend the surgery to your friends and family?

Yes 59%

Might 17%

Not sure 6%

Probably not 8%

Definately not 3%

Don't know 4%

Are you male or female

Male 27%

Female 71%

How old are you?

Under 18 0%

18-24 0%

25-34 13%

35-44 19%

45-54 17%

55-64 19%

65-74 18%

75-84 7%

85 and over 0%