Upminster Bridge Surgery

Number of Responses: 117

Upminster Bridge Surgery Annual Practice Survey 2013/14

How long has it been since you last visited the Doctor?

Less than 1 month  31%

At least 1 month but less than 3 months  26%

At least 3 months but less than 6 months  25%

Over 12 months  15%

No response  3%

Thinking about that last time you had to make a routine appointment to see the Doctor. How easy was it to book an appointment in advance?

Very easy  60%

Easy  34%

Difficult  3%

Was not able to book an appointment in advance  0%

No response  3%

During your most recent routine appointment, did you see the Doctor within 15 minutes of your appointment time?

Yes  94%

No  3%

No response  3%

If you have tried to get an urgent appointment with the Doctor for an adult, How easy was it?

Very easy  41%

Easy  41%

Difficult  3%

Wasn't able to get an appointment  0%

No response  15%

If you have tried to get an urgent appointment with the Doctor for a child, How easy was it?

Very easy  32%

Easy  4%

Difficult  0%

Could not get an appointment  0%

Haven't tried  48%

No response  16%

How long has it been since you last visited the Nurse?

Less than 1 month  18%

At least 1 month but less than 3 months  19%

At least 3 months but less than 6 months  28%

Over 12 months  29%

No response  6%

Thinking about that last time you had to make a routine appointment to see the Nurse. How easy was it to book an appointment in advance?

Very easy  48%

Easy  42%

Difficult  4%

Was not able to book an appointment in advance  0%

No response  6%

During your most recent routine appointment, did you see the Nurse within 30 minutes of your appointment time?

Yes  94%

No  1%

No response  5%

How to you think the Doctor is at giving you enough time?

Very Good  64%

Good  30%

Neither good or poor  2%

Poor  0%

Very Poor  0%

No response  4%

How do you think the Doctor is at asking about your symptoms?

Very Good  63%

Good  29%

Neither good or poor  5%

Poor  0%

Very Poor  0%

No response  3%

How do the think the Doctor is at listening to you?

Very Good  67%

Good  28%

Neither good or poor  3%

Poor  0%

Very Poor  0%

No response  2%

How do you think the Doctor is an explaining tests and treatments?

Very Good  60%

Good  32%

Neither good or poor  4%

Poor  0%

Very Poor  0%

No response  4%

How do you think the Doctor is at involving you in decisions about treatments?

Very Good  60%

Good  32%

Neither good or poor  4%

Poor  0%

Very Poor  0%

No response  4%

Do you feel the Doctor treats you with dignity and respect?

Yes always  93%

Yes sometimes  3%

not always  0%

Never  0%

No response  4%

How do you feel the Doctor is at taking your problems seriously?

Very Good  82%

Good  16%

Neither good or poor  0%

Poor  0%

Very Poor  0%

No response  2%

It is now possible to order you prescriptions online, as well as making or cancel appointments online. Are you aware of this service?

Yes  64%

No  31%

No response  5%

Would you be interested in finding out more about the practices online services?

Yes  54%

No  41%

No response  5%

The practice is also now able to send your prescription directly to a Pharmacy of your choice. This service is called the Electronic Prescribing Service (EPS). Are you aware of this facility?

Yes  71%

No  26%

No response  3%

We are always trying to ensure that our patient's have the up to date information about the practice. What ways would you find useful to receive information about changes to the practice?

We always welcome patients opinions about how we could improve our service. Please comment here.

Are you Male or Female?

Male  37%

Female  61%

No response  2%

What is your age?

Under 17  1%

17 to 24  10%

25 to 34  12%

35 to 44  11%

45 to 54  18%

55 to 64  14%

65 to 74  19%

75+  11%

Which ethnic background do you represent?

White British or Mixed British  87%

Irish  3%

Other White Background  3%

White & Black Caribbean  0%

White & Black African  0%

White & Asian  0%

Other Mixed Background  0%

Indian or British Indian  0%

Pakistani or British Pakistani  0%

Bangladeshi or British Bangladeshi  0%

Other Asian Background  0%

Caribbean  0%

African  0%

Other Black Background  0%

Chinese  0%

Other (please specify)  0%

No response  7%