Cedars Surgery Swanley

The Cedars Surgery Practice Survery 2014

HAVE YOUR SAY

Last year 170 patients completed the survey, a 25% increase on the previous year and we would like to hear from many more this year.

Since last year's survey:

1. We have recruited two new GP partners to the practice.

2. We have recruited another Advanced Nurse practiotioner and a new Practice Nurse.

We invite you to take part in this year's survey. Please complete the survey by Friday 28th February 2014.

Q1. Overall, how would you describe your experience of this surgery?

Very good

Fairly good

Neither good nor poor

Fairly poor

Very poor

Q2. Please tell us what influenced your answer?

Q3. How easy is it to get through to speak to a Health Care Professional at this surgery, on the telephone?

Very easy

Fairly easy

Not easy

Don't know/haven't tried

Q4. If you need to see a Health Care Professional urgently, can you normally get seen on the same day?

Yes

No

Sometimes

Don't know/haven't tried

Q5. If you wanted to, would you know how to contact an out-of-hours GP service when the surgery is closed?

Yes

No

Never tried

Q6. Are you aware of the Practice opening hours - weekdays 8am to 6.30pm with lunchtime closure on Mondays and Tuesdays from 12.30pm to 1.30pm?

Yes

No

Q7. Thinking about The Cedars Surgery, how likely would you be to recommend this surgery to a friend. Would you be:

Very likely

Fairly likely

Not very likely

Not at all likely

Don't know

Q8. In general, how satisfied are you with the care you receive from this surgery?

Very satisfied

Fairly satisfied

Neither satisfied nor dissatisfied

Fairly dissatisfied

Very dissatisfied

Q9. If there was one improvement that could be made at this surgery what would it be?

Q10. Would you be interested in being part of the Patient Participation Group at the Cedars Surgery? This is a group of patients who help the surgery improve the service provided to our patients.

Yes

No

If yes, please provide your contact details:Name, Address, Telephone number, Mobile number, Email Address below:-

About You

The next few questions help us to understand more about the local community and help us to respond to the needs of the community more effectively. Please be assured this information will remain confidential. If you would prefer not to answer then please tick "prefer not to answer".

Q11. Please indicate your gender:

Male

Female

Prefer not to answer

Q12. Which of the following age groups do you fall into?

16-24

25-34

35-44

45-54

55-64

65-74

75+

Prefer not to answer

Q13. Do you have any children under 16 years old living at home?

Yes

No

Prefer not to answer

Q14. Do you, or anyone else in your household, have any long standing illness, disability or infirmity?

Yes I do

Yes, someone else in my household

No

Prefer not to answer

Q15. Please indicate your ethnic origin, are you:

White - British or Irish

White - Other white background

Black or Black British

Asian or Asian British

Mixed

Chinese

Any other ethnic group

Prefer not to answer

Thank you for your time and feedback